Chad Anderson
Spokane,WA
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at IHOP. Proven ability to enhance guest engagement and satisfaction while managing high-pressure environments. Skilled in cash handling and maintaining cleanliness standards, consistently delivering memorable dining experiences.
Overview
14
14
years of professional experience
Work History
Server
Dennys Restaurant
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Ship
Amazon
03.2022 - 03.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Server
Applebee's
03.2020 - 03.2022
General Manager
IHOP
03.2018 - 03.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Manager
IHOP
03.2016 - 03.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Server
IHOP
10.2010 - 03.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
Diploma -
Central Valley High School
Spokane Valley, WA06.2005
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Cleanliness standards
Timeline
Server
Dennys Restaurant
06.2024 - Current
Ship
Amazon
03.2022 - 03.2024
Server
Applebee's
03.2020 - 03.2022
General Manager
IHOP
03.2018 - 03.2020
Manager
IHOP
03.2016 - 03.2018
Server
IHOP
10.2010 - 03.2016
Diploma -
Central Valley High School
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