Chad Baltrusch
Bismarck,ND
Summary
Strategic Technical Support Engineer with 5 years of troubleshooting experience. Analyzes and resolves Microsoft issues and monitors performance. Insightful problem-solver with dedication to continuous improvement and expertise in root cause analysis.
Overview
7
7
years of professional experience
Work History
Detention Officer
Burleigh County Sheriff's Department
08.2024 - Current
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Attended to feeding, housing, and physical well-being of inmates.
Dog Trainer
Elevate Canine Academy
06.2024 - Current
- Increased client retention by establishing trust and rapport with both dogs and their owners throughout the training process.
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Reduced dog behavioral issues through consistent application of positive reinforcement techniques.
- Maintained detailed records of each dog''s progress throughout the duration of training programs, enabling data-driven adjustments when needed.
System Soft Technologies
04.2023 - 06.2024
- Communicated and resolved interface and integration issues
- Provided in-depth technical log analysis and monitored network configuration
- Addressed open tickets to provide updates and resolutions
- Educated users on how to spot and avoid phishing attempts
- Created, maintained and updated technical documentation for network processes and procedures.
Hunting
Scheels Sporting Goods
10.2022 - 04.2023
- Maintained data accuracy and accessibility with strong document control and file naming practices
- Used store system to check on orders, delivery times and current inventory levels
- Maintained displays and faced shelved products to achieve clean and professional appearance
- Stocked shelves with back stock product and incoming freight.
Help Desk Analyst
North River IT
05.2022 - 09.2022
- Addressed system and user issues and identified solutions
- Performed one-on-one remote helpdesk calls resolving customer issues via video chat
- Designed automated response frameworks for touch-tone based, self-service support calls
- Maintained computer systems and acted as support for end user problems.
Tier 1 Technical Support Agent
Armor Interactive
04.2018 - 05.2022
- Worked with and troubleshot issues with Microsoft Windows 7 and above
- Setup and configure phones with 3CX VOIP phone system
- Built and set up new computer for employees and customers
- Worked with and troubleshot issues with Microsoft Office 365 and other office products
- Diagnosed issues with computers and applied fixes .Setup various WiFi Routers and diagnosed issues related to WiFi and internet
- Answered phone calls and create tickets based on issues described
- Fixed issues with Computer hardware
Education
Associate of Science - Cyber Security And Computer Networks
Bismarck State College
Bismarck, NDSkills
- Patience and tolerance
- Emergency response
- Behavioral observation
- De-escalation techniques
- Surveillance
- System recordkeeping
Timeline
Detention Officer
Burleigh County Sheriff's Department
08.2024 - Current
Dog Trainer
Elevate Canine Academy
06.2024 - Current
System Soft Technologies
04.2023 - 06.2024
Hunting
Scheels Sporting Goods
10.2022 - 04.2023
Help Desk Analyst
North River IT
05.2022 - 09.2022
Tier 1 Technical Support Agent
Armor Interactive
04.2018 - 05.2022
Associate of Science - Cyber Security And Computer Networks
Bismarck State College
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