Chad Barnett

VP of Operations is responsible for ensuring customer satisfaction with financial services provided, acts as a liaison between clients and insurance companies, investment companies and other entities, performs research and compiles data for use by financial advisor and in answer to client inquiries and coordinates client meetings and special events.

• Placing trades under supervision of financial advisor
• Responsible for the company's monthly fees so that it's moved into the Sundry account
• Mix of clerical & admin work. Records & keeps track of all money that flows in & out of the company.
• Organizes & enters invoice information then making sure all bills are paid
• Processing client distribution requests, including ensuring all annual RMDs are taken
• Answering client questions, assisting clients with online account access, retrieving account-related documents (tax forms, statements, etc.) requested by clients
• Documenting client interactions in CRM program
• Inputting data in CRM and financial planning softwares
• Scheduling client meetings for the Southlake office and preparing meeting materials
• Preparing paperwork for client accounts and monitoring processing of submitted paperwork
• Preparing applications for annuities, life insurance and other products, ensuring processing is completed and all delivery documents returned to writing company
• Assisting clients with life event changes death claims, account changes, etc.
• Coordinating projects with Client Services Manager and Office Manager