CHAD BIGELOW
Big Flats
Summary
Dedicated professional with extensive experience in service repair and customer satisfaction. Proficient in diagnosing technical issues and consistently delivering high-quality repair solutions and improving operational workflow.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
Work History
Service Manager
Monroe Tractor & Implement
Campbell
01.2018 - Current
- Managed daily operations of service department and repair workflow.
- Supervised service technicians to ensure quality and efficiency in repairs.
- Coordinated scheduling of service appointments and technician assignments.
- Diagnose problems over the phone and research for solutions.
- Pitched in to complete various duties during peak periods or employee absences.
- Support service technicians and help them find solutions for repair.
Field Service Technician
Monroe Tractor & Implement
Campbell
07.2008 - 12.2017
- Installed and maintained agricultural and construction equipment for optimal performance.
- Diagnosed mechanical issues to ensure timely repairs and service.
- Trained customers on equipment operation and maintenance procedures.
- Provided technical support via phone and on-site visits as needed.
- Troubleshoot equipment with diagnostic tool.
- Used hydraulic and electrical schematics to solve problems.
Combat Engineer
United States Marine Corps
10.2002 - 08.2006
- Identified hazardous objects such as unexploded ordnance or improvised explosive devices.
- Located and neutralized various types of mines and IEDs.
- Trained and instructed subordinates and supported units in combat training.
- Performed demolitions on enemy fortifications and obstacles.
Education
Associate of Applied Science - Diesel Equipment Technology
Suny Morrisville
Morrisville, NY 08.2006 - 05.2008
Skills
- Service department management
- Repair workflow optimization
- Technical support
- Equipment diagnostics
- Technical troubleshooting
- Diagnostic tools
- Hydraulic systems
- Problem solving
- Troubleshooting and repair
- Proficient in software
- Electrical troubleshooting
- Technical analysis
- Multitasking
Accomplishments
- 2018 Monroe Tractor Service Manager of the year.
- Meritorious Mast for outstanding service.
- Good Conduct medal.
- Combat Meritoriously promoted.
- 3.64 GPA
- Phi Theta Kappa Honor Society
Timeline
Service Manager
Monroe Tractor & Implement
01.2018 - Current
Field Service Technician
Monroe Tractor & Implement
07.2008 - 12.2017
Associate of Applied Science - Diesel Equipment Technology
Suny Morrisville
08.2006 - 05.2008
Combat Engineer
United States Marine Corps
10.2002 - 08.2006