Chad Brown

• Successfully promoted to General Manager over one of the company's largest branches, accepting responsibility for both the revenue and operational growth. ($20M in revenue)
• 8/22 received second Apria location to turnaround and grow market share bring total revenue responsibility to $25 Million.
• Developed growth plans resulting in record setting performance on two key product lines with in first 12 months.
• Focused on driving culture leading 4 team members winning Hero awards. (36 given in the company)
• Coached one my sales reps to improve performance by 112% within 12 months.

• Recruited by local Market Leadership to assist in stabilizing the market operations, growth in sales and reduce inefficiencies.
• Provided coaching/training in areas included but not limited to Logistics, Warehouse/ Inventory Management, Customer service, P&L, Employee Performance, as well as P&P.
• Recognized in for 2020 most improved reduction in Inventory Shrink.
• Consistently the highest rental utilization in the organization.

• Led and supported all aspects of assigned programs and initiatives from onset through agreed upon timeline, scope and budget. Worked with other corporate and field staff to develop and maintain thorough project plans.
• Reduced inbound call volume by 40% (6k calls) through process improvement, enhancing the customers experience and expectations for a team outside my purview.
• Designed and implemented multiple IVR campaigns reducing loss rate on short term rental assets from 13% to .6%.
• Consistently delivered YOY Savings through yearly project plans.

• Performed data mining to identify trends and patterns of inefficiency within multiple locations, along with coordinating activities in collaboration with corporate logistics and division team to ensure strict compliance with targeted financial goals.
• Through coaching and driving a high-performance culture we achieved the highest count of activities per FTE amongst 13 teams across the country.
• Developed profit-focused new procedures to improve productivity and reduce costs within the branch distribution function leading to a reduction in delivery overtime for my locations.
• Received award for Growth Management for supporting 20% regional growth without adding FTE’s.

Additional information can be provided upon request