Chad Clough
Mattoon,IL
Overview
24
24
years of professional experience
Work History
Operations Manager
Alton Delivery Service Inc.
08.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Performed daily functions of scheduling loads with current contract customers and brokers on load boards for backhaul loads for our drivers.
- Performed numerous functions consistently throughout the day through email and phone calls over various customers requiring great multitasking capability.
Warehouse Clerk/Shipping Coordinator
Alton Warehouse
06.2019 - 08.2022
- Kept warehouse up to safety regulations at all times.
- Completed cycle counts and monthly inventory.
- Monitored forklift and other warehouse equipment to where it was able to safely load and unload pallets and containers.
- Assisted in sharing best practices and knowledge of warehouse operations.
- Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
- Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Daily communication with our customers with their expectations for daily shipments and making sure all goods are shipped correctly.
Route Delivery Driver
Hinckley Springs
10.2016 - 06.2019
- Completed accurate documentation of each delivery, maintaining organized records for reference purposes.
- Conducted daily vehicle inspections, addressing any maintenance needs for optimal performance.
- Operated delivery vehicles safely and efficiently.
- Built strong relationships with customers, resulting in repeat business and positive feedback.
- Collaborated with dispatchers to resolve any delivery issues or discrepancies promptly.
- Loaded and unloaded trucks efficiently, minimizing potential for damaged goods during transport.
- Handled cash transactions accurately, recording all payments received during deliveries.
Forklift Operator
RR Donnelley & Sons Co
10.2000 - 02.2016
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept Floor area clean and organized by removing debris from pallets to designated areas.
- Skillfully operated forklift to move, locate, stack, and load pallets of magazines.
- Wrapped pallets in plastic wrap and attached pallet information tags to prepare for shipping.
- Efficiently loaded and unloaded trailers in a timely and safe manner.
- Removed orders from manufacturing lines, wrapped and staged for shipments.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
Education
Certificate Degree - Ag Business
Lakeland College
Mattoon, IL06.2017
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Management
- Inventory Management
Timeline
Operations Manager
Alton Delivery Service Inc.
08.2022 - Current
Warehouse Clerk/Shipping Coordinator
Alton Warehouse
06.2019 - 08.2022
Route Delivery Driver
Hinckley Springs
10.2016 - 06.2019
Forklift Operator
RR Donnelley & Sons Co
10.2000 - 02.2016
Certificate Degree - Ag Business
Lakeland College
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