Chad Cozine
Sheridan,OR
Summary
Detail-oriented Surveillance Agent III and Dual Rate Supervisor focused on incident reporting, crime prevention, and collaboration with law enforcement. Enhanced security protocols and responded effectively to incidents while ensuring adherence to gaming regulations and internal policies. Demonstrated strong analytical abilities and attention to detail in securing assets and fostering team collaboration in dynamic environments.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Surveillance Agent III/Dual Rate Supervisor
Spirit Mountain Casino
Grand Ronde, OR
06.2022 - Current
- Monitored surveillance feeds to detect suspicious activity and ensure compliance with gaming regulations.
- Analyzed footage to identify patterns and trends, enhancing overall security protocols.
- Collaborated with law enforcement to report incidents and provide evidence for investigations.
- Conducted regular inspections of surveillance equipment to maintain operational efficiency and reliability.
- Trained new staff on surveillance procedures and operational standards to ensure effective performance.
- Coordinated with internal departments to optimize response strategies during security events or emergencies.
- Observed casino operations for irregular activities such as theft and fraud concerns.
- Collaborated with casino security personnel for effective incident response and resolution.
- Stayed current on industry trends through regular research, applying insights gained towards enhancing job performance.
- Improved internal communication by actively participating in team meetings and sharing pertinent information regarding potential threats or vulnerabilities.
- Strengthened teamwork among Surveillance Agents through active participation in group discussions and idea-sharing sessions.
- Mastered complex surveillance software systems quickly, allowing for swift navigation between camera feeds when needed.
- Demonstrated strong attention to detail while reviewing video footage, identifying inconsistencies that may have been overlooked previously.
- Escorted inebriated and unruly patrons from property to maintain order and safety of staff and guests.
- Effectively prioritized tasks during high-pressure situations, ensuring timely responses to potential threats without compromising overall security coverage.
- Enhanced casino security by closely monitoring surveillance footage and identifying suspicious behavior.
- Maintained detailed records of activities observed during shifts to assist in investigations and audits.
- Maintained utmost confidentiality while handling sensitive information, ensuring the privacy of casino patrons and staff.
- Ensured compliance with gaming regulations, promptly reporting any violations or discrepancies observed.
- Increased operational efficiency with the proficient use of surveillance equipment, logging incidents for further investigation.
- Assisted in the reduction of theft and fraud by diligently observing gaming areas and reporting irregularities.
- Assisted law enforcement agencies with criminal investigations when necessary, providing relevant video evidence and collaborating on case details as requested.
- Supported loss prevention efforts through rigorous observation of cash handling procedures within the casino operation.
- Monitored security cameras for improper actions by patrons and dealers.
- Contributed to a safe gaming environment by continuously scanning the casino floor for potential hazards or risks to patrons and staff.
- Supervised and trained 15 surveillance agents between 2024 to 2026.
- Monitored activities captured on cameras to inform authorities of suspicious activities.
- Operated and maintained surveillance equipment.
- Reported any incidents immediately to local law enforcement.
- Watched both live and recorded video surveillance footage.
- Recorded time, date and location of incidents.
- Investigated prior incidents on CCTV to prepare reports for local authorities.
- Used incident reporting software such as Filemaker Pro to track daily activities, generate violation reports, monetary error reports, and player tracking reports.
- Reported violations of policies, laws and suspicious behaviors to on-site security personnel or local law enforcement.
- Reviewed live and archived video surveillance footage for investigative purposes.
- Reported violators and incidents to correct staff members and followed up with detailed documentation.
- Identified illegal activities and alerted floor security personnel to address concerns.
- Remained composed and calm even when situations were stressful or had escalated in order to effectively contribute to security needs.
- Monitored gambling activities for compliance with state and local regulations.
- Verified compliance with internal policies during monetary transportation activities.
- Used electronic surveillance cameras to watch tables and other gambling activities on the the gaming floor, tracking suspicious activities and documenting identified violations.
- Maintained log of surveillance operations, noting discrepancies or suspicious activities.
- Provided security for patrons with large payouts to hotel rooms, vehicles or off casino property.
- Supervised daily operations, ensuring compliance with gaming regulations and company policies.
- Trained and mentored staff, fostering a collaborative and high-performance work environment.
- Resolved guest concerns swiftly, maintaining high standards of customer service excellence.
- Calculated winnings to verify payment made by the dealer.
- Fostered an inclusive workplace culture, promoting diversity and teamwork among staff members of varying backgrounds and skillsets.
- Collaborated with management to establish performance metrics, setting clear expectations for staff members.
- Maintained strict compliance with industry regulations and company policies through comprehensive training initiatives.
- Notified table games leadership of irregularities in play for prompt resolution.
- Assisted in resolving conflicts between team members, facilitating open communication to promote a harmonious work environment.
- Boosted employee morale and job satisfaction with regular feedback sessions and recognition of achievements.
- Prepared incident reports and reported status to direct supervisor.
- Monitored integrity of games and players' pools for internal controls.
- Monitored chips purchases, table inventories, and player win ratios.
- Oversaw area games to maintain security and compliance.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
- Performed paperwork required for monetary transactions.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Evaluated players gaming activity to determine if there is any Advantage Play or Cheating taking place.
Laboror
Venne Plumbing
Sherwood, OR
04.2021 - 05.2022
- Operated hand and power tools for plumbing installations and repairs.
- Assisted skilled tradespeople in completing plumbing projects efficiently.
- Conducted routine inspections of equipment to identify maintenance needs proactively.
- Maintained cleanliness and organization of work areas to ensure safety compliance.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Assisted in reducing material waste by accurately measuring, cutting, and assembling materials as needed.
- Used a variety of hand and power tools to complete tasks.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Mixed and poured concrete for a variety of projects.
Warehouse Clerk
Spirit Mountain Casino
Grand Ronde, OR
09.2020 - 03.2021
- Managed inventory control, ensuring accurate stock levels and timely replenishment.
- Operated forklifts to efficiently transport materials within warehouse environment.
- Collaborated with team members to streamline shipping and receiving processes.
- Organized products for optimal storage, enhancing accessibility and workflow efficiency.
- Conducted regular safety inspections to maintain compliance with operational standards.
- Oversaw daily operations, coordinating activities between departments to meet logistical needs.
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
- Improved inventory accuracy with consistent cycle counting and data entry into the warehouse management system.
- Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Maintained a clean work environment through routine organization of shelves and removal of waste materials, promoting overall warehouse efficiency.
- Ensured regulatory compliance by properly handling hazardous materials according to established guidelines and policies.
- Simplified order picking process with proper labeling and storage of products, reducing search time for items during fulfillment.
- Coordinated with other departments to resolve issues related to inventory discrepancies or misshipments effectively.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
Lead Cook
Spirit Mountain Casino
Grand Ronde, OR
08.2018 - 09.2020
- Developed and implemented new menu items that aligned with seasonal themes.
- Supervised kitchen staff to ensure efficient food preparation and service.
- Trained new cooks on culinary techniques and kitchen safety protocols.
- Maintained inventory control through accurate ordering and stock management.
- Ensured compliance with health regulations through regular kitchen inspections.
- Coordinated special events catering, managing large-scale meal preparations effectively.
- Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
- Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
- Took over line positions in the the event of emergency.
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
- Supervised line cooks to monitor food safety and order accuracy.
- Taught kitchen staff safety protocols and restaurant standards.
- Implemented effective cross-training initiatives, which allowed team members to seamlessly cover various roles during peak service times.
- Coordinated with the front-of-house staff to ensure timely dish preparation and delivery for optimal guest experience.
- Delegated jobs within the kitchen depending on restaurant traffic and employee skill.
- Monitored cooks' and dishwasher performance and suggested improvements to streamline processes and increase team efficiency.
- Streamlined prep work by organizing kitchen stations effectively and training junior staff on best practices for efficient workflow.
- Contributed to a positive workplace culture through proactive communication with team members at all levels of the organization.
- Collaborated with fellow cooks to create unique culinary offerings that incorporated regional flavors and local ingredients.
- Demonstrated strong leadership skills by stepping in as acting kitchen manager during periods of personnel absence or transition.
- Managed ordering processes for kitchen supplies and ingredients, optimizing budget allocation while maintaining consistent product quality.
- Mentored junior staff members in culinary techniques, fostering an environment of continuous learning within the team.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Disciplined and dedicated to meeting high-quality standards.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Assisted with menu development and planning.
- Participated in food tastings and taste tests.
- Developed new recipes and flavor combinations to enhance customer dining experience.
Cook
Spirit Mountain Casino
Grand Ronde, OR
07.2017 - 08.2018
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Adjusted recipes based on ingredient availability or customer request.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Measured and mixed ingredients according to precise recipes for best results.
- Implemented rotating menu concept, keeping dining experience fresh and engaging for regular customers.
Cook
Black Bear Diner
Newberg, OR
02.2017 - 07.2017
- Mentored junior cooks in refining culinary skills through hands-on guidance.
- Negotiated with suppliers for better pricing on high-quality ingredients, improving profit margins.
- Developed system for inventory management, reducing waste and cutting costs.
- Introduced waste reduction program, contributing to environmental sustainability efforts.
- Prepared diverse cuisines to meet customer dietary needs and preferences, elevating dining experience.
- Collaborated with kitchen team to design new menu items, driving customer interest and repeat business.
- Enhanced flavor and presentation of traditional dishes with creative twists, receiving positive feedback from patrons.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Monitored food quality and presentation to maintain high standards.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
Cook
Sharis Pie & Shakes
McMinnville, OR
08.2016 - 01.2017
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
- Streamlined food preparation process, increasing kitchen productivity.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
- Enhanced kitchen efficiency by streamlining prep work processes.
- Fostered culture of teamwork and communication within the kitchen, leading to improved efficiency.
- Conducted regular quality checks on ingredients, ensuring only the best were used in meal preparation.
- Maintained high standards of hygiene and cleanliness, ensuring a safe dining environment.
- Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
- Trained new kitchen staff, ensuring they met the restaurant's high standards.
- Collaborated with management team to develop new menu items.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
Cook
Ruby Tuesday Restaurant
McMinnville, OR
06.2016 - 07.2016
- Implemented improvements in cooking techniques that enhanced meal quality and consistency.
- Assisted in menu development by providing feedback based on customer preferences and trends.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Managed time effectively to ensure timely meal preparation, even during peak hours.
- Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
General Bindery
Journal Graphics
Portland, OR
02.2016 - 06.2016
- Operated binding machinery to assemble high-quality printed materials efficiently.
- Inspected finished products for quality assurance and adherence to specifications.
- Collaborated with team members to streamline workflow processes and enhance productivity.
- Trained new staff on equipment operation and safety protocols, ensuring compliance.
- Monitored machine performance metrics to identify areas for operational improvements.
Cook
Ruby Tuesday Restaurant
McMinnville, OR
04.2014 - 01.2016
- Prepared high-quality food items following established recipes and standards.
- Trained new team members on food preparation techniques and safety protocols.
- Operated kitchen equipment efficiently, including fryers, grills, and ovens.
- Maintained cleanliness and organization in kitchen areas to ensure compliance with health regulations.
- Monitored inventory levels to ensure proper stock of ingredients was maintained.
- Collaborated with team members to streamline food service processes during peak hours.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Improved meal presentation with innovative plating techniques, enhancing overall customer satisfaction.
- Developed and maintained clean and organized kitchen workspace, setting standard for team.
Cook
Wendys Restaurant
McMinnville, OR
06.2013 - 04.2014
- Prepared and cooked menu items according to established recipes and quality standards.
- Trained new staff on food preparation techniques and operational procedures.
- Maintained cleanliness and organization of kitchen workstations, adhering to health and safety regulations.
- Collaborated with team members to ensure timely service during high-volume periods.
- Resolved customer concerns regarding food quality or service promptly and professionally.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation processes.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared multiple orders simultaneously during peak periods with a high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
Education
GED -
Chemeketa Community College
McMinnville, ORSkills
- Effective communication
- Incident investigation
- Incident reporting
- Incident response
- Intelligence gathering
- Information gathering
- Multitasking
- Investigative techniques
- Multi-screen management
- Report writing
- Record keeping
- Records management
- Attention to detail
- Time management
- Multitasking
- Reliability
- Critical thinking
- Self-motivation
- Effective communication
- Records management
Certification
Certified Surveillance Professional (CSP) issued and recognized by the International Association of Certified Surveillance Professionals (IACSP) -2025 to current
Timeline
Surveillance Agent III/Dual Rate Supervisor
Spirit Mountain Casino
06.2022 - Current
Laboror
Venne Plumbing
04.2021 - 05.2022
Warehouse Clerk
Spirit Mountain Casino
09.2020 - 03.2021
Lead Cook
Spirit Mountain Casino
08.2018 - 09.2020
Cook
Spirit Mountain Casino
07.2017 - 08.2018
Cook
Black Bear Diner
02.2017 - 07.2017
Cook
Sharis Pie & Shakes
08.2016 - 01.2017
Cook
Ruby Tuesday Restaurant
06.2016 - 07.2016
General Bindery
Journal Graphics
02.2016 - 06.2016
Cook
Ruby Tuesday Restaurant
04.2014 - 01.2016
Cook
Wendys Restaurant
06.2013 - 04.2014
GED -
Chemeketa Community College