Chad Givens
Grafton,WV
Summary
Customer-oriented General Manager with 19 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager
Urse Automotive Group
01.2005 - Current
- Manage all departments from sales, finance, and service daily
- This includes maintaining and achieving sales goals and service goals
- Maintained customer service and was directly involved with customer experiences
- Worked closely with daily operations to scheduling service repairs, financial docs, and daily operation decisions
- Trained and developed sales professionals and service advisors along with completing payroll duties
- Worked with technicians to repair customer vehicles safely and successfully
- Overseen the company network security by working closely with the internet service provider
- This included getting all employees directly on a domain, security training, managing the domain, writing, and editing security policies and incident response policies
- It also included overseeing all agreements and contracts with all vendors in relation to securing the companies networks
- Lastly, I have overseen many departments while in the automotive industry from being a Sales Professional, Business Manager, Sales Manager, Service Manager, and lastly the General Manager.
Education
Bachelor of Science in Information Technology - Software Development
03.2024
- Honors: Summa Cum Laude
- GPA: 3.9
Skills
- Training and coaching
- Team Leadership
- Staff Management
- Effective leader
- Time Management
- Training and Development
- Verbal and written communication
- Administrative Skills
- Client Relations
- Deadline-oriented
- Project Management
- Troubleshooting expertise
- Data review
- Market Analysis
- Project scope
- Problem Resolution
- Operations Management
- Efficient multi-tasker
- Staff Training
- Incident Response
- Network Security
- Phishing Detection
- Two-Factor Authentication
- IoT Security
- Teamwork and Collaboration
- Data Security
- Interpersonal Communication
- Decision-Making
- Multitasking Abilities
- Analytical Thinking
- Written Communication
- Developing security plans
- Active Listening
- Problem-Solving
- Reliability
- Goal Setting
- Time management abilities
- Adaptability
- Hardware Installation
- Mobile Device Management
- Device configuration
- Network Troubleshooting
- Security Protocols
- Hardware installations
- Attention to Detail
- Microsoft Windows and Office
- Software Upgrades
- Issue and Resolution Tracking
- Problem-solving skills
- Information Security
- Network Administration
- Software Development
- Advanced computer proficiency
Certification
- TestOut - Certified IT Fundamentals Pro
- TestOut - Certified Network Pro
- TestOut - Certified PC Pro
- Coursera - Foundations of Cybersecurity
- Coursera - Play It Safe: Manage Security Risk
References
Will provide upon request.
Timeline
General Manager - Urse Automotive Group
01.2005 - Current
Strayer University - Bachelor of Science in Information Technology, Software Development
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