CHAD GRAEN
Republic,MO
Summary
Driven Parts Specialist with a proven track record at Vermeer Great Plains, enhancing process efficiencies and mastering parts identification and customer service. Excelled in fostering vendor relationships and leveraging sales support skills to boost sales opportunities. Demonstrated expertise in inventory management and a commitment to improving customer satisfaction, contributing significantly to departmental success.
Overview
11
11
years of professional experience
Work History
Parts Specialist
Vermeer Great Plains
BROOKLINE, MO
06.2014 - Current
- Collaborated with management team members on special projects related to improving processes within the department.
- Monitored stock levels of all products in the storeroom to ensure adequate supply at all times.
- Managed vendor relationships by ensuring that orders were filled accurately and on time.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Coordinated shipping arrangements for outbound orders as needed.
- Received customer orders and placed them into the system for processing.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
- Analyzed existing inventories to determine which items should be reordered or discontinued from stock lists.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Created purchase orders for new parts when needed by vendors or suppliers.
- Taught and trained new sales personnel on customer service and sales techniques.
- Boosted sales by capitalizing on cross-selling and upselling opportunities.
- Assisted customers with product selection based on their needs.
Education
High School Diploma -
REPUBLIC HIGH SCHOOL
Republic, MO05-2010
Skills
- Warehouse operations
- Stock control
- Environmental awareness
- Cost reduction strategies
- Sales support
- Six sigma methodologies
- Warranty administration
- Parts identification
- Order fulfillment
- Shipping and receiving
- Returns processing
- Packaging and labeling
- Parts documentation
- Customer service
- Clean driving record
- Team collaboration
- Ordering parts
- Forklift operation
- Supply orders
- Vehicle operations
- Invoice processing
- Inventory auditing
- Improving customer satisfaction
- Product merchandising
- Display building
- Parts department organization
Timeline
Parts Specialist
Vermeer Great Plains
06.2014 - Current
High School Diploma -
REPUBLIC HIGH SCHOOL
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