Chad Hampton
Syracuse
Summary
Seasoned Operations Manager and talented leader with 25+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
29
29
years of professional experience
Work History
Operations Manager
Landstar Ranger / DSS Transportation
03.2009 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Increased profit by streamlining operations.
- Interacted well with customers to build connections and nurture relationships.
Operations & Dispatch
Landstar Express America / Express Cargo DTW
01.1997 - 02.2009
- Optimized dispatch operations by implementing efficient route planning and resource allocation strategies.
- Enhanced communication between dispatchers and drivers for improved service delivery and customer satisfaction.
- Resolved escalated customer complaints by promptly addressing concerns and implementing corrective actions as needed.
- Stayed abreast of industry trends and emerging technologies, evaluating their potential application within the dispatch center to improve overall performance.
- Organized paperwork and explained individual job parameters for each assignment.
- Responded to high volume of phone and email requests to provide logistics information.
- Answered phone calls and responded to customer emails.
Driver
Fast Freight Express
03.1996 - 01.1997
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Education
Business Administration And Management
Eastern Michigan University
Ypsilanti, MIHigh School Diploma -
Southgate Anderson High School
Southgate, MI06.1995
Skills
- Business Development
- Document Control
- Logistics Oversight
- Supply Chain Management
- Problem-Solving
- Revenue Generation
- Customer Relations Specialist
- Operations Oversight
- Cost Reduction
Affiliations
- Bowling
- Men's Softball
- Coaching Baseball
Typing / Data Entry
55 WPM
Timeline
Operations Manager
Landstar Ranger / DSS Transportation
03.2009 - Current
Operations & Dispatch
Landstar Express America / Express Cargo DTW
01.1997 - 02.2009
Driver
Fast Freight Express
03.1996 - 01.1997
Business Administration And Management
Eastern Michigan University
High School Diploma -
Southgate Anderson High School
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