Dedicated medical assistant with extensive experience in patient care, clinical documentation, and medical records management. Known for optimizing workflows and ensuring HIPAA compliance, contributing to improved patient satisfaction and operational efficiency.
Experience in emergency response and Emergency management.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Medical Assistant
Kadlec Medical Center
Richland, WA
11.2023 - Current
Assisted healthcare providers with patient examinations and procedures, ensuring adherence to protocols.
Managed patient scheduling and intake processes, optimizing clinic workflow and reducing wait times.
Administered medications and vaccinations under supervision, maintaining compliance with safety standards.
Educated patients on treatment plans and medication usage, enhancing understanding of care instructions.
Collaborated with multidisciplinary teams to coordinate patient care, improving communication among staff members.
Implemented electronic health record (EHR) systems for accurate documentation and streamlined information sharing.
Identified opportunities for process improvements in patient flow, contributing to overall clinic efficiency enhancements.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
CPR Instructor
Columbia Safety
Kennewick, WA
04.2017 - 03.2019
Developed and delivered comprehensive CPR training programs for diverse audiences.
Assessed student performance and provided constructive feedback to enhance skill acquisition.
Implemented safety protocols and best practices to ensure effective learning environments.
Coordinated scheduling of training sessions, optimizing resource utilization and participant availability.
Evaluated course materials regularly for relevance and adherence to updated safety standards.
Facilitated hands-on practice sessions, ensuring participants gained practical experience in CPR techniques.
Collaborated with local organizations to promote CPR training initiatives within the community.
Increased community awareness of CPR importance through public workshops, presentations, and seminars.
Client Advocate
Consistent Care
Spokane, WA
04.2016 - 04.2018
Advocated for client needs, ensuring alignment with care plans and services provided.
Collaborated with healthcare professionals to coordinate client assessments and service delivery.
Developed personalized care strategies to enhance client satisfaction and engagement.
Monitored client progress, adjusting care plans based on feedback and observed outcomes.
Facilitated communication between clients, families, and service providers to resolve issues promptly.
Implemented process improvements that streamlined case management workflows for efficiency.
Educated clients on available resources, guiding them through processes to achieve desired outcomes more efficiently.
Facility Coordinator
Thurston County Fire Dist. 12
Tenino, WA
04.2005 - 04.2010
Coordinated facility maintenance schedules to ensure operational efficiency and safety compliance.
Developed and implemented inventory management systems for equipment and supplies.
Oversaw vendor relationships, negotiating contracts to optimize service delivery and cost-effectiveness.
Conducted regular inspections of facilities, identifying areas for improvement and strategic upgrades.
Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
Conducted periodic assessments of existing facility conditions, identifying opportunities for improvement and initiating appropriate actions.
Patient Coordinator
Thruston County Medic One
Lacey, WA
04.2004 - 04.2008
Coordinated patient appointments to optimize scheduling.
Led cross-functional teams in workflow optimization projects, resulting in improved operational efficiency.
Implemented electronic health record systems to streamline patient data management.
Communicated effectively with healthcare providers to enhance patient care delivery.
Trained new staff on operational procedures and software tools for efficiency.
Education
Emergency Medical Technician -
Thurston County Medic One
Lacey, WA
High School Diploma -
Kennewick High School
Kennewick, WA
06-1993
Medical Assistant - Phlebotomy
Charter College
Pasco, WA
05-2014
Skills
HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
Medical terminology
Clinical documentation
Electronic medical records
Medical procedures
Insurance verification
Medical records management
Sterilization techniques
Medical supply inventory
Accomplishments
Recognized for going above and beyond the call of duty.
Recognized for outstanding dedication to patient care.