Chad Hester
Growth Leader; KY/IN
Louisville,KY
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for vision casting, effective collaboration, and delivering measurable outcomes with internal and external partners. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
9
9
years of professional experience
Work History
Associate Director; Growth & Marketing - KY/IN
CenterWell Senior Primary Care
06.2022 - Current
- Led internal Field Sales team of 17 individuals, overseeing daily performance as well as big-picture strategy and overall growth / J-curve metrics.
- Strategically pursued and developed key internal and external partnerships that led to patient acquisition opportunities.
- Managed an average annual Sales Enablement budget of $1.2M resulting in highest %-to-goal Field Sales and Market Sales production for the East Region in 2024.
- Assisted our dyad leaders in development of strategy, improvement of culture, and overall metrics and outcomes.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
National Sales Manager; Medicare
Humana
Louisville, United States
10.2021 - 06.2022
- Exceeded targets by building, directing and motivating high-performing sales team of 25+ agents fielding over 40k inbound calls per year.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing KPIs and membership retention.
- Remained responsive to changing targets by preparing monthly, quarterly and annual sales reports and forecasts.
Sales Manager; Digital Sales - Commercial Group
Humana
Louisville, KY
04.2020 - 10.2021
- Achieved sales goals and retention targets representing over $70MM in premium.
- Collaborated with various internal and external partners to implement continuous improvements and exceed team goals.
- Ensured that our digital platforms and marketing strategies were aligned to enterprise focus by seeing online traffic increase of 12%+ YoY and cost-per-lead efficiency of 34%.
- Established legal partnerships with various nationally recognized corporations to drive higher lead volume.
Inside Sales Executive
Humana
Louisville, KY
06.2018 - 04.2020
- Set and exceeded inside sales goals by 20%+ through establishing ambitious targets and rethinking routine to ensure best outcomes.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
Admissions Officer; Team Lead
Sullivan University
Louisville, KY
08.2016 - 06.2018
- Met with prospects and guardians to answer questions, discuss academics and provide tours.
- Responsible for forecasting and achieving enrollment goals for both myself and my team.
- Involved in participation and leadership of Dale Carnegie Sales Training curriculum.
Education
Master of Divinity - Christian Ministry
Southern Baptist Theological Seminary
Louisville, KY05.2016
Bachelor of Science - Communication Studies
Georgia Southern University
Statesboro, GA05.2013
Skills
- Sales Statistics Analysis
- Team Recruiting and Onboarding
- Budgeting and Expenditures
- Networking Events
- KPI Tracking
- Account Retention
- Meeting Facilitation
- Consultative Selling Techniques
- Market Tracking
- Salesforce CRM Software
- Multi-Channel Campaigns
- Market Trend Analysis
Accomplishments
- 2019, 2020, 2021 President's Club Qualifier
- Dale Carnegie Sales Trainer
- Licensed Health and Life Insurance Agent
- Leadership Symposium of Humana Presenter
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"A man without a goal is like a ship without a rudder."
Thomas Carlyle
Timeline
Associate Director; Growth & Marketing - KY/IN
CenterWell Senior Primary Care
06.2022 - Current
National Sales Manager; Medicare
Humana
10.2021 - 06.2022
Sales Manager; Digital Sales - Commercial Group
Humana
04.2020 - 10.2021
Inside Sales Executive
Humana
06.2018 - 04.2020
Admissions Officer; Team Lead
Sullivan University
08.2016 - 06.2018
Master of Divinity - Christian Ministry
Southern Baptist Theological Seminary
Bachelor of Science - Communication Studies
Georgia Southern University
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