Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Chad Horwath

Sausalito,CA

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

13
13
years of professional experience

Work History

General Manager

Eaglerider Motorcycle Rentals and Tours
05.2018 - Current
  • Ensured excellent hospitality and customer service
  • Overseeing daily business operations, evaluating performance and productivity, fleet management and inventory
  • Identified high potential employees to support organization's continued growth.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Managed budget implementations, employee reviews, training, schedules.
  • Scheduling inventory using multiple reports on a daily basis

Lead Rental Specialist

Eaglerider Motorcycle Rentals and Tours
03.2013 - 05.2018
  • Placed sales calls and handled sales for incoming customer calls.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.

Fleet Coordinator

Eaglerider Motorcycle Rentals and Tours
06.2011 - 03.2013
  • Documented equipment transfers and sales details for accurate record keeping.
  • Inspected vehicles and requested maintenance tasks be completed within specific timeframes.

Education

High School Diploma -

Sir Francis Drake High School
San Anselmo, CA
06.2004

Skills

  • Microsoft Excel
  • Problem Solving
  • Quality Management
  • Vendor Sourcing
  • P&L Management
  • Workflow Planning
  • Staff Supervision
  • Schedule Management
  • Performance Evaluations
  • Staff Motivation
  • Organizational Development

Accomplishments

2019 General Manager of the year award

Timeline

General Manager

Eaglerider Motorcycle Rentals and Tours
05.2018 - Current

Lead Rental Specialist

Eaglerider Motorcycle Rentals and Tours
03.2013 - 05.2018

Fleet Coordinator

Eaglerider Motorcycle Rentals and Tours
06.2011 - 03.2013

High School Diploma -

Sir Francis Drake High School
Chad Horwath