Chad Horwath
Sausalito,CA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
13
13
years of professional experience
Work History
General Manager
Eaglerider Motorcycle Rentals and Tours
2018.05 - Current
- Ensured excellent hospitality and customer service
- Overseeing daily business operations, evaluating performance and productivity, fleet management and inventory
- Identified high potential employees to support organization's continued growth.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules.
- Scheduling inventory using multiple reports on a daily basis
Lead Rental Specialist
Eaglerider Motorcycle Rentals and Tours
2013.03 - 2018.05
- Placed sales calls and handled sales for incoming customer calls.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
Fleet Coordinator
Eaglerider Motorcycle Rentals and Tours
2011.06 - 2013.03
- Documented equipment transfers and sales details for accurate record keeping.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
Education
High School Diploma -
Sir Francis Drake High School
San Anselmo, CA06.2004
Skills
- Microsoft Excel
- Problem Solving
- Quality Management
- Vendor Sourcing
- P&L Management
- Workflow Planning
- Staff Supervision
- Schedule Management
- Performance Evaluations
- Staff Motivation
- Organizational Development
Accomplishments
2019 General Manager of the year award
Timeline
General Manager
Eaglerider Motorcycle Rentals and Tours
2018.05 - Current
Lead Rental Specialist
Eaglerider Motorcycle Rentals and Tours
2013.03 - 2018.05
Fleet Coordinator
Eaglerider Motorcycle Rentals and Tours
2011.06 - 2013.03
High School Diploma -
Sir Francis Drake High School
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