Chad Howes
Hastings,MI
Summary
Results-driven district sales representative with a proven track record of cultivating strong relationships within a designated territory. Expertise in budgeting, operations management, retail, and sales management delivers exceptional results and fosters brand advocacy. Committed to leveraging relationship marketing strategies to drive sales growth and enhance team performance. Proficient in Microsoft Office, bringing strong analytical skills and a strategic approach to achieving business objectives.
Overview
18
18
years of professional experience
Work History
Operations Manager II
AMAZON
Grand Rapids, MI
01.2020 - Current
- AFE Sort, Pack, Ship Dock, Inbound Manager and Sub Same Day Delivery leading a team of 25-73 associates responsible for the overall direction, coordination and evaluation of the department.
- Helped lead site through the most profitable peak in the network and continue to be best in class for outbound TPH, flow sort rate and packing.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Analyzed and reported on key performance metrics to senior management.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Monitored key performance indicators, driving accountability and performance improvements across teams.
- Streamlined operational processes to enhance efficiency across multiple departments.
- Led cross-functional teams to implement cost-saving initiatives and improve workflow.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Assisted in recruiting, hiring and training of team members.
Kitchen and Bath Sales Professional
WILLIAMS DISTRIBUTING-WILLIAMS STUDIO
Grand Rapids, MI
07.2019 - 12.2020
- Kitchen & Bath Sales Representative is responsible for finding sales opportunities and completing sales with contractors, re-modelers, and homeowners.
- This is accomplished by identifying target customers, making calls, visiting job sites and assisting customers in a timely and efficient manner with their projects and related product knowledge.
- Sales techniques, developing customers, following through with commitments and heavy communication are essential in my role.
- Reached performance objectives and generated over $750,000 in sales.
Product and Innovation Trainer
Masco Retail Sales Support
Mooresville, NC
01.2017 - 01.2019
- Organized and conducted in-store training classes for associates and managers on Delta Faucets products and innovations.
- Worked with human resources management to schedule and conduct in-store training events to increase associate product knowledge and brand advocacy
- Assisted in creating the product and innovation training presentation that were used at the national level.
- Trained and mentored 34 new personnel hired to fulfill various roles.
Store Auditor
Masco Retail Sales Support
Mooresville, NC
01.2012 - 01.2014
- Responsible for traveling throughout the country and completing employees’ in-store reviews and audits.
- Conducted comprehensive store audits to ensure compliance with corporate standards and regulations.
- Developed training materials to support ongoing education on auditing procedures and standards.
- Demonstrated excellent time management skills by consistently meeting deadlines and submitting thorough, well-organized audit reports.
District Team Lead
Masco Retail Sales Support
Mooresville, NC
01.2011 - 01.2013
- Created sales plans and team development plans for a 35-store territory with 4 sales representatives.
- Coordinated the implementation of store signage and off shelf opportunities.
- Organized and hosted biannual team sales meetings.
- Directed team in creating their annual budget and sales goals
- Held team accountable for maintaining their budgets and reaching their sales goals.
Regional Operations Manager
Masco Retail Sales Support
Mooresville, NC
01.2008 - 01.2011
- Managed sales and service in a 195-store region with 30 employees. Covering national accounts with $44.6 million in sales representing Masco brands such as Delta Faucet, BrassCraft, Cobra, Kilz, Brainerd Hardware and Peerless Faucet
- Oversaw employee training, product knowledge and sales production.
- Responsible for scheduling, project execution, project review and employee reviews.
- Worked with senior management team to improve standard operating procedures and best practices.
- Increased customer and associate engagement through employee training
- Attained high overall employee execution rate of 93%.
- Held in store clinics to promote brand advocacy and increase market share
- Completed return management processes to maintain a below average return percentage of 1.6%
- Maintained an above average project completion percentage of 98% through accurate and on-time execution
- Worked at the store level a and regional level to help maintain year-over-year growth.
- Trained and mentored junior sales representatives on best practices and product knowledge.
- Conducted regular sales presentations to educate clients on product benefits and features.
- Provided feedback to management on customer preferences and competitive landscape insights.
- Organized successful promotional events that led to increased brand awareness and revenue growth within the district.
- Developed and maintained strong customer relationships to drive sales growth.
Education
Bachelor of Business Administration (BBA) - Marketing and International Business
Grand Valley State University
Allendale, MI12.2001
Skills
- Operational management
- Proficient in Microsoft Office applications
- Sales team oversight
- Geographic territory oversight
- Operational labor management
- Effective presentation skills
- Collaborative team management
- Customer engagement
- Employee relations management
- Project execution management
- Effective problem resolution
- Employee training
Websites
Timeline
Operations Manager II
AMAZON
01.2020 - Current
Kitchen and Bath Sales Professional
WILLIAMS DISTRIBUTING-WILLIAMS STUDIO
07.2019 - 12.2020
Product and Innovation Trainer
Masco Retail Sales Support
01.2017 - 01.2019
Store Auditor
Masco Retail Sales Support
01.2012 - 01.2014
District Team Lead
Masco Retail Sales Support
01.2011 - 01.2013
Regional Operations Manager
Masco Retail Sales Support
01.2008 - 01.2011
Bachelor of Business Administration (BBA) - Marketing and International Business
Grand Valley State University