Chad Johnson
Austin,TX
Summary
Dynamic professional with extensive experience as an Area Manager at Journeys Shoes, excelling in team leadership and customer service. Proven track record in implementing training initiatives that significantly enhanced profitability and employee performance. Skilled in conflict resolution and safety procedures, ensuring operational excellence and a positive customer experience. Outgoing and engaging Ambassador with many years of experience increasing sales in settings. Building customer relationships and recommending products to drive revenue. Excellent communication and interpersonal skills with customers, management, and peers.
Overview
5
5
years of professional experience
Work History
CLEAR Ambassador
Clear Link Technologies
Austin, TX
11.2023 - 04.2024
- Provided information regarding flight times, gate numbers, baggage claim areas and other pertinent travel information.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Ensured that all safety protocols were followed during the boarding process.
- Transported baggage and coordinated transit between assigned terminals or platforms.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Area Manager
Journeys Shoes
Houston, TX
07.2019 - 04.2023
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Oversaw regional and local sales managers and staff.
- Conferred with technical and administrative staff to devise and implement corrective actions.
Education
Some College (No Degree) - Business Management
Texas State University
San Marcos, TXSkills
- Customer service
- Conflict resolution
- Safety procedures
- Baggage handling
- Flight information
- Team leadership
Affiliations
- I'm a very dedicated, hardworking, genuine person. I'm punctual, and always on time. And I'm always paying attention. I like to push myself and everyone around me to the best of their abilities to achieve a common goal.
Timeline
CLEAR Ambassador
Clear Link Technologies
11.2023 - 04.2024
Area Manager
Journeys Shoes
07.2019 - 04.2023
Some College (No Degree) - Business Management
Texas State University
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