Summary
Overview
Work History
Education
Skills
References
Timeline
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Chad Johnson

Portland,OR

Summary

Dynamic operations leader with a proven track record at Great Notion Brewing, excelling in strategic planning and enhancing operational efficiency. Skilled in Toast POS integration and fostering teamwork, I drive high performance and optimize resources to achieve business objectives, ensuring exceptional guest experiences and satisfaction.

Overview

10
10
years of professional experience

Work History

Front of House Lead

Migration Brewing
Portland, Oregon
08.2024 - Current
  • Streamlined inventory management and supply ordering for front of house operations.
  • Resolved customer inquiries and complaints, ensuring adherence to guest satisfaction standards.
  • Conducted weekly staff meetings to review performance goals and address emerging issues.

Director of Operations

Great Notion Brewing
Portland, OR
07.2017 - 08.2024
  • Managed daily operations across multiple locations, ensuring efficient task execution and coordination.
  • Developed systems and procedures that enhanced operational quality and team efficiency.
  • Monitored budget allocations and optimized utilization of operational resources.
  • Directed day-to-day activities, aligning with business objectives for improved outcomes.
  • Led a team of 45 members across three states, maintaining high performance standards.

Front of House Manager

Nong's Khao Man Gai
Portland, OR
03.2015 - 07.2017
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.

Education

High School Diploma -

Loveland High School
Loveland, CO
08.2006

Skills

  • Operational efficiency and oversight
  • Strategic planning and execution
  • Toast POS integration
  • Slack communication
  • Shopify management

References

References available upon request.

Timeline

Front of House Lead

Migration Brewing
08.2024 - Current

Director of Operations

Great Notion Brewing
07.2017 - 08.2024

Front of House Manager

Nong's Khao Man Gai
03.2015 - 07.2017

High School Diploma -

Loveland High School

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