Chad LaPlante
Mechanicsburg,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Income Maintenance Caseworker
Commonwealth of Pennsylvania
04.2024 - Current
- Conducted thorough interviews with clients to assess their needs and determine appropriate services or referrals.
- Enhanced client satisfaction by providing timely and accurate information regarding benefits eligibility and program requirements.
- Handling case assignments, draft service plans, review case progress and close accounts.
- Maintain high quality customer service.
Youth Development Supervisor
Abraxas Youth And Family Services
03.2006 - 04.2024
- Oversaw daily operations of the department, ensuring a smooth workflow and timely completion of tasks.
- Evaluated staff performance and provided coaching and positive feedback.
- Worked with at-risk youth with a history fire setting and sexual offensive behaviors.
- Provided role modeling and motivation to clients in a manner that focused on growth and development.
- Developed and implemented strategies for reintegration of clients into their communities upon completion of the program.
Education
Bachelor of Science - Criminology
Indiana University of Pennsylvania
05.2001 -
Skills
Customer service experience
Documentation and paperwork
Problem-solving aptitude
Verbal and written communication
Timeline
Income Maintenance Caseworker
Commonwealth of Pennsylvania
04.2024 - Current
Youth Development Supervisor
Abraxas Youth And Family Services
03.2006 - 04.2024
Bachelor of Science - Criminology
Indiana University of Pennsylvania
05.2001 -
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