Microsoft Office and Teams
Chad Marthe
Project Team Supervisor
Ringgold,GA
Summary
Highly adept at learning new tasks quickly to maximize project success. Proven track record of consistently exceeding expectations in productivity and work quality. Always striving to find new ways to go above and beyond expected performance to support the project team.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Project Team Supervisor
Tarkett
Dalton, GA
07.2008 - Current
- Developed and implemented measures to improve productivity, performance, quality and career pathing for staff members.
- Interacted with cross-functional support groups to deliver products and installation services to customers across North America.
- Managed contracts along with proposals, budgets, and RFP's for individual projects with a diverse range of End Users.
- Provided technical support on flooring products and installation services to customers and subcontractors.
- Lauded as a Difference Maker within the company for my ability to bring people together and lead them to achieve mutual goals
Insurance Agent/Sales & Service/Proof of Concept
Progressive Insurance
Mayfield, OH
06.2005 - 06.2008
- Licensed Insurance Agent: Counseled customers on the type and amount of coverage recommended for their individual situation. Explained the meaning and importance of various coverages.
- Sales & Service Representative: Highly successful at closing on new sales opportunities, top 5% in the company. Provided top-level service to existing customers on inquires such as policy changes, endorsements, billing, and claims.
- Proof of Concept: Member of a specialized client care and retention team that monitored and assisted in improving the customer experience. Used NPS surveys and software to understand customer needs while reaching out directly to those surveyed.
Marketing Manager
Home Instead Senior Care
Bogart, GA
05.2004 - 06.2005
- Provided service assessments and conducted new client consultations for home health care services.
- Marketed company’s services to individual and business clients in a ten-county radius.
- Oversaw a program of tracking and documenting client service to achieve compliance with the Georgia Department of Human Resources.
- Created care plans for clients by working with their families and health care providers.
Education
Bachelor of Arts - English
Cleveland State University
Cleveland, OH 01.2006 - 12.2007
No Degree - Secondary Education
University of Georgia
Athens, GA 01.2003 - 05.2004
Skills
Technical Support
Account management
Performance improvement
Complaint resolution
Software
SAP
AS400
CRM
Wrike
Various SaaS Software
Timeline
Project Team Supervisor
Tarkett
07.2008 - Current
Bachelor of Arts - English
Cleveland State University
01.2006 - 12.2007
Insurance Agent/Sales & Service/Proof of Concept
Progressive Insurance
06.2005 - 06.2008
Marketing Manager
Home Instead Senior Care
05.2004 - 06.2005
No Degree - Secondary Education
University of Georgia
01.2003 - 05.2004