Chad Mcintosh
Queens,NY
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Telecom Security Services
New York, New York
03.2024 - 07.2024
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
Delivery Driver
Amazon
Syosset, NY
02.2023 - 07.2024
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Assisted warehouse personnel in packing orders when necessary.
Server
TGI Fridays
Valley Stream, NY
03.2022 - 03.2023
- Checked food before serving it to customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted guests and provided menus.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Provided excellent customer service to ensure satisfaction.
Education
High School Diploma -
Pathways In Technology Early College High School
Brooklyn, NY06-2021
Skills
- Appointment Scheduling
- Customer Education
- Team Development
- In-store support
- Inbound and Outbound Calling
- Active Listening
- Customer Service
- Product Knowledge
Timeline
Customer Service Representative
Telecom Security Services
03.2024 - 07.2024
Delivery Driver
Amazon
02.2023 - 07.2024
Server
TGI Fridays
03.2022 - 03.2023
High School Diploma -
Pathways In Technology Early College High School
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