CHAD NOLIN
Newton,IA
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Ruan Transportation
02.2024 - Current
- Collaborated with diverse teams to successfully schedule time-critical deliveries and collections to platforms across North America.
- Created and maintained proper documentation of carriers, inventory, and delivery expectations with EDI.
- Informed, advised, and secured payment for clientele of accessorial and operational incidents that occurred while in transit.
- Handled and procured OSD, Claims, and RMA occurrences providing immediate and accurate communication between customer, account managers, and other appropriate personnel.
Dispatch Support Coordinator
Ruan Transportation
04.2022 - 02.2024
- Prepared, processed, and monitored real time data of driver HOS, fuel inquiries, expected delivery date and time, and routes to verify safety, punctuality, and reliability of load deliveries.
- Maintained direct communication with clients regularly to keep them updated on sensitive information regarding orders.
- Completed regular update reports for internal paper trail and documentation on orders for clientele.
- Effectively communicated with operations in regard to issues impacting time sensitive commitments and service provisions that would impact clientele.
- Established coverage for clientele when carriers are delayed to ensure loads arrive on time with quality and customer service in mind.
Utility Worker
Thombert Inc.
05.2020 - 08.2021
- Adapted to vastly many jobs on the floor, completing all tasks delegated efficiently and effectively.
- Worked jointly with managers and supervisors to solve complex problems within the daily operational pipeline to increase productivity.
- Followed guidelines to properly create the mixture of polyurethane molds in each batch of tires while maintaining safety standards.
- Assisted in all lines of production supervising inventory and supplies to ensure operations were functioning at maximum efficiency.
Education
Bachelor of Business - Supply Chain Management
Iowa State University
Ames, IA05.2022
Associate of Arts - Business
Des Moines Area Community College
Newton, IA07.2019
Skills
- Organizational Skills
- Working Collaboratively
- Work Ethic
- Problem Solving
- Time Management
- Customer Service
- Recognized with the Pacesetter award (9/01/2023)
Timeline
Customer Service Representative
Ruan Transportation
02.2024 - Current
Dispatch Support Coordinator
Ruan Transportation
04.2022 - 02.2024
Utility Worker
Thombert Inc.
05.2020 - 08.2021
Associate of Arts - Business
Des Moines Area Community College
Bachelor of Business - Supply Chain Management
Iowa State University