Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chad Payne

Phoenix,AZ

Summary

Dynamic customer service professional with a proven track record at Fine Point Finishes, excelling in problem resolution and customer satisfaction. I consistently enhanced client loyalty through effective communication and tailored solutions, contributing to sales growth and team performance recognition.

Knowledgeable painter with extensive hands-on experience in residential and commercial painting. Achievements include successful completion of multiple high-profile projects with precision and adherence to deadlines. Demonstrated expertise in surface preparation, color matching, drywall repair and texture matching, alongside keen eye for detail and commitment to safety standards.

Overview

2026
2026
years of professional experience

Work History

Customer Service Representative

Fine Point Finishes
2000 - Current
  • Resolved customer inquiries via phone and email, ensuring timely and accurate responses.
  • Utilized CRM software to track interactions and maintain detailed customer records.
  • Assisted in processing orders and managing inventory levels for optimal service delivery.
  • Collaborated with team members to improve response times and enhance overall customer satisfaction.
  • Handled escalated issues with professionalism, ensuring effective resolution and follow-up communication.
  • Implemented feedback mechanisms to gather insights for continuous service improvement initiatives.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

House Painter

Fine Point Finishes
2000 - Current
  • Learned safety protocols for handling painting materials and equipment.
  • Assisted in preparing surfaces by cleaning, sanding, and priming areas for paint application.
  • Gained experience using brushes, rollers, and spray guns to apply paint effectively.
  • Supported team in selecting appropriate paints and finishes based on project requirements.
  • Applied primers or sealers to prepare new surfaces such as bare wood or metal, for finish coats.
  • Performed minor repair tasks like patching holes or sanding rough areas before painting to ensure a smooth and even final result.
  • Completed interior and exterior painting for variety of residential and commercial clients.
  • Used brushes, spray guns and paint rollers to paint surfaces.
  • Maintained clean job sites by promptly disposing of debris, unused materials, and cleaning tools after each task''s completion.
  • Managed inventory of paint supplies and equipment to maintain optimal work efficiency while minimizing costs related to material overstock or shortages.
  • Established trust with clients through transparent communication about progress, potential issues, and solutions throughout the project duration.
  • Accelerated project completion times by skillfully managing multiple tasks simultaneously while maintaining high-quality results.
  • Reduced paint waste by accurately calculating required materials and utilizing effective painting techniques.
  • Assisted in training new team members on proper painting techniques, safety procedures, and customer service expectations for consistent high-quality results across all projects.

Education

GED - General

Shirley High School
Shirley, AR
07.1992

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Customer satisfaction measurement
  • Wall repair
  • Indoor and outdoor painting
  • Exterior painting
  • Paint sprayer operation
  • Paint mixing
  • Surface preparation
  • Caulking and crack filling
  • Touch-up painting
  • Quality assurance
  • Power and hand tools
  • Commercial painting
  • Color matching
  • Spray painting
  • Primer application
  • Basic carpentry
  • Finishing techniques
  • Drywall installation
  • Scaffolding setup
  • Brush technique mastery
  • Cost estimation
  • Fixtures removal
  • Respirator use
  • Wood panel painting
  • Drywall and trim specialist
  • Texture manipulation
  • Product knowledge
  • Reading comprehension
  • Product and service solutions
  • Key holder experience

Timeline

Customer Service Representative

Fine Point Finishes
2000 - Current

House Painter

Fine Point Finishes
2000 - Current

GED - General

Shirley High School

Similar Profiles

CREATE PROFILE
Chad Payne