CHAD PRIETO
Tampa,Florida
Summary
Highly skilled IT Support Specialist with extensive experience in troubleshooting hardware and software issues, ensuring optimal system performance, and providing exceptional technical assistance to end-users. Demonstrates conscientious approach to resolving technical problems quickly and accurately, consistently maintaining system efficiency and reliability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Kelley Kronenberg
05.2022 - Current
- Manage an office of 30 + attorneys while simultaneously supporting 450 + attorneys at remote locations.
- Actively resolved tier 1-4 tickets while communicating with Microsoft support and other 3rd party vendors.
- Manage a strong working knowledge of common software, hardware, virus applications, glitches, and hardware issues.
- Perform tasks related to troubleshooting, diagnosing, and providing a path to resolving various technical issues.
- Repair desktop and laptop computers, including configuration of network wi-fi issues and peripheral devices.
IT Field Support Technician
DotQ4
01.2015 - 05.2022
- Manage over 40 tickets on a daily basis.
- Performed work for small/medium sized dental offices.
- Physically installed and configured PC,s laptops, tablets, mobile phones, and other equipment.
- Actively updated, maintained, and monitored all aspects of computer networks.
- Analyzed, troubleshooted and diagnosed hardware or software problems.
- Repaired configuration of network/wi-fi issues and peripheral devices.
Sales Associate
Staples
09.2018 - 10.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Cyber Security and Information Systems
Rasmussen University
05.2022
Skills
- Exceptional communication
- Remote support
- Software installation
- Technical troubleshooting
- Network diagnostics
- LAN/WAN
- Network configuration
- Hardware diagnostics
- System administration
- Security protocols
- User credential management
- Application support
- Desktop support
- Hacker Techniques, Tools, and Applications
- Cryptography and Traffic Analysis
- Regulatory and Legal Compliance
- Cyber Security Policy Analysis
- Malware Reverse Engineering
- Managing Security Awareness
- Azure - admin/exchange
- Fortinet - firewalls - IDS
- Hardware troubleshooting
- Product training
- Incident tracking
- Hardware/Software I/II
Certification
Rapid 7 Insight IDR
Timeline
IT Support Specialist
Kelley Kronenberg
05.2022 - Current
Sales Associate
Staples
09.2018 - 10.2019
IT Field Support Technician
DotQ4
01.2015 - 05.2022
Bachelor of Science - Cyber Security and Information Systems
Rasmussen University
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