Chad Robinson
Cape Girardeau,MO
Summary
Dynamic Inside Sales Representative with a proven track record at Cape Electrical Supply, excelling in customer service and strategic team guidance. Enhanced sales revenue through tailored solutions and proactive communication, while mentoring junior staff. Recognized for attention to detail and exceptional product knowledge, driving customer satisfaction and operational efficiency.
Experienced with client relationship management, ensuring satisfaction and loyalty. Utilizes strategic sales techniques to identify and capitalize on opportunities.
Overview
12
12
years of professional experience
Work History
Inside Sales Representative
Cape Electrical Supply
04.2020 - Current
- Developed strong client relationships through regular follow-ups and proactive communication.
- Analyzed customer needs to recommend tailored electrical supply solutions.
- Collaborated with team members to enhance sales strategies and improve overall performance.
- Managed order processing, ensuring accuracy and timely delivery of products.
- Trained and mentored junior sales representatives, fostering a collaborative learning environment.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Unit Supply Specialist
United States Army National Guard
01.2014 - 10.2020
- Managed inventory control processes to ensure accurate supply levels and timely distribution.
- Coordinated logistics for equipment procurement, enhancing operational readiness across units.
- Developed and maintained standard operating procedures for supply chain management and reporting.
- Trained junior personnel on inventory tracking systems, improving team efficiency and accuracy.
- Oversaw maintenance of supply records, ensuring compliance with military regulations and standards.
- Prepared detailed reports on unit inventory and expenditures to inform senior personnel.
Counter Sales Representative
Cape Electrical Supply
03.2018 - 04.2020
- Assisted customers in product selection and inquiries, enhancing overall customer satisfaction.
- Processed sales transactions efficiently using point-of-sale systems, ensuring accuracy in billing.
- Maintained inventory levels by tracking stock and placing orders to prevent shortages.
- Collaborated with team members to optimize store layout for improved product visibility and accessibility.
- Trained new staff on sales techniques and customer service best practices, fostering a cohesive team environment.
- Managed returns and exchanges effectively, resolving customer issues while adhering to company policies.
CES Distributing
CESD
01.2017 - 03.2018
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Warehouse Auditor
Cape Electrical Supply
01.2015 - 01.2017
- Conducted comprehensive audits to ensure compliance with industry standards and regulations.
- Developed audit plans and risk assessments to identify potential areas of concern.
- Mentored junior auditors, enhancing team capabilities and promoting professional development.
- Oversaw daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored new staff on best practices for order fulfillment and equipment usage.
Education
High School Diploma -
Cape Central High School
Cape Girardeau, MO05-2013
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Product knowledge
- Adept multi-tasker
- Strategic team guidance
- Decision-making
Accomplishments
Young professional award
Timeline
Inside Sales Representative
Cape Electrical Supply
04.2020 - Current
Counter Sales Representative
Cape Electrical Supply
03.2018 - 04.2020
CES Distributing
CESD
01.2017 - 03.2018
Warehouse Auditor
Cape Electrical Supply
01.2015 - 01.2017
Unit Supply Specialist
United States Army National Guard
01.2014 - 10.2020
High School Diploma -
Cape Central High School
Young professional award
I was awarded the young professional award in 2020 for outstanding leadership and being proficent in my task to help the company.