Chad Shelton
Fiber optic Technician
Texarkana,TX
Summary
Dynamic Senior Field Technician with extensive experience at Diamond State Networks, excelling in network installation and maintenance. Proven track record in team leadership and customer service excellence, effectively diagnosing complex system issues. Skilled in equipment calibration and data analytics, driving project success while ensuring safety compliance and enhancing operational efficiency.
Overview
14
14
years of professional experience
Work History
Senior Field Technician
Diamond State Networks
Texarkana, AR
08.2023 - 02.2025
- Focused on complex installation, repair, and troubleshooting of equipment.
- Lead other technicians in technical guidance and training.
- Oversaw timely project execution while maintaining a strong focus on customer service and standards.
- Diagnosed problems for both management as well as team members daily.
- Ensured functionality of systems across various systems and field locations.
- Ensured compliance with safety regulations during all phases of operations.
- Configured network devices such as routers, switches, firewalls.
- Installed, maintained, and calibrated sophisticated test equipment.
- Documented findings accurately using standard forms and procedures.
- Coordinated with other technicians to complete projects on time.
- Analyzed data from multiple sources to identify root causes of system failures.
- Drove company vehicles to and from customer locations to perform field maintenance.
- Used logging tools to collect data from field, supporting engineer analysis.
- Documented field observations and data accurately for analysis and reporting.
Field Service Engineer
Conterra Networks
Texarkana, TX
05.2017 - 08.2023
- Performed onsite installation, modification and maintenance of systems and equipment.
- Repaired and calibrated systems and equipment post-installation.
- Provided on-site services, installed new systems and escalated customer complaints.
- Performed complex technical functions on electrical systems to support engineers including set up, operation, maintenance, calibration and troubleshooting.
- Coordinated work between team, other departments, subcontractors and customers.
Field Technician
Cable One
Texarkana, TX
09.2010 - 05.2017
- Applied company safety policies consistently when performing daily tasks.
- Keep all equipment running by paying close attention to signs of issues and completing quality repairs. Communicated across departments regarding equipment status, issues and resolutions.
- Performed annual and preventive system service maintenance.
- Sustained safety protocol by executing routine tests and ensuring proper and safe equipment handling.
- Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues. Leveraged technical knowledge and equipment operations experience to complete effective repairs.
- Promoted accuracy through proper equipment application, compatibility.
Education
Some college no degree -
Texarkana College
Texarkana, TXSome college no degree -
University of Arkansas at Little Rock
Little Rock, ARSkills
- Service request management
- End-user training
- Data analytics
- Network installation and maintenance
- Team leadership
- Equipment calibration and diagnostics
- Supplier relationship management
- System troubleshooting
- Preventive maintenance strategies
- Customer service excellence
- Technical training delivery
- Effective communication skills
- Safety compliance practices
- Problem-solving techniques
- Ciena, Cisco, and Juniper equipment expertise
Languages
English
Affiliations
I am very involved in my church . I enjoy Golfing and Water activities with my wife.
References
References available upon request.
Timeline
Senior Field Technician
Diamond State Networks
08.2023 - 02.2025
Field Service Engineer
Conterra Networks
05.2017 - 08.2023
Field Technician
Cable One
09.2010 - 05.2017
Some college no degree -
Texarkana College
Some college no degree -
University of Arkansas at Little Rock
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