CHAD SHELTON
Louisa,VA
Summary
Detail-oriented professional with a strong background in technical support and problem-solving. Experienced in managing service department operations and improving customer interactions, ready to leverage expertise to enhance service quality and team performance. I've been hands-on, as well as in the office.
Overview
23
23
years of professional experience
1
1
Certification
Work History
SERVICE MANAGER AND SENIOR TECHNICIAN
Clear Communications And Elec
Charlottesville, Virginia
02.2003 - Current
- Oversaw daily operations of service department, enhancing scheduling and workflow management.
- Hired and trained staff to improve performance and meet project goals.
- Managed customer service interactions to ensure satisfaction and resolve issues.
- Coordinated with departments to ensure seamless service delivery across the organization.
- Provided technical support for hardware and software issues affecting customers.
- Supported training initiatives on service protocols and company policies for team enhancement.
- Prioritized and delegated tasks effectively to achieve anticipated project outcomes.
- Designed, built, and maintained emergency apparatus to support operational readiness.
Education
Associate of Applied Science - Electronic Engineering
ITT Technical Institute
Richmond, VA05-2002
Skills
- Technical support
- Problem solving
- Proficient in using a multimeter
- Skilled in relay logic, and/or not as well as solenoids
- AC/DC motors
- Familiar with splicing and cable connectors (RG-58 - RJ45) (Cat5 and Cat6)
- Scheduling efficiency
- Communication skills
- Project management
- Quality assurance (state police)
- Trustworthy and honest
- Preventive Maintenance
- Technical troubleshooting
- Camera (mobile or CCTV) installations
- Heavy equipment operation
Certification
EVT- CERTIFIED TECHNICIAN
References
References available upon request.
Timeline
SERVICE MANAGER AND SENIOR TECHNICIAN
Clear Communications And Elec
02.2003 - Current
Associate of Applied Science - Electronic Engineering
ITT Technical Institute