Chad Smith
Fort Lauderdale,FL
Summary
Experienced Restaurant General Manager with expertise in operations management, employee development, and fostering high-performance cultures. Proven ability to enhance customer satisfaction and drive business growth through effective training and leadership. Skilled in maintaining top-tier audit scores and optimizing profits.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Taco Bell Corporate
Hollywood, Florida
06.2023 - Current
- Achieved over 20% sales growth in first year while boosting customer transactions.
- Maintained five-star CORE status and four-plus star supreme status consistently.
- Motivated staff through recognition of achievements and fostering accountability.
- Optimized profits by controlling food and labor costs through portion control and quality standards.
Managing Partner
KBP Foods/ KFC
Lewis Center, OH
02.2022 - 10.2022
- Maintaining top 10% in company
- Passing ROCC audits with 90% or better
- Increased sales each period with over 15% increase
- Maintaining profit on all QBI's
- Training new and current employees on proper VOC practices
- Reduced labor costs by $10,000 per year by reworking schedules, operations standards and workflow
General Manager
Inspire Brands/ Arby's
Lewis Center, OH
10.2019 - 02.2022
- Passing Health Department audits with 90% or better; triple ace brand standards
- Ensuring every shift is properly staffed by recruiting, interviewing, and hiring
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Developed and implemented strategies to increase sales and profitability
General Manager
Holowicki Enterprise/McDonald's
Hilliard, OH
12.2016 - 10.2019
- Handles multiple responsibilities simultaneously including hiring new employees, balancing food costs, completing administrative tasks, and ordering supplies
- Training staff in providing exceptional customer service and monitors restaurant supply inventory to ensure adequate stock
- Executes monthly business profit plan to ensure 35 P.A.C or higher is achieved
Shift Manager
Holowicki Enterprises/McDonald's
Hilliard, OH
03.2014 - 12.2016
- Assisted General Manager with monitoring inventory, submitting supply orders, and other logistical responsibilities that reduced food waste and improved operational costs
- Supervised operation of establishment, ensured compliance with food safety regulations, and effectively addressed customer needs to ensure satisfaction
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
- Exercised composure under pressure and in escalated customer service scenarios
- Adhered to company standards and compliance requirements for operations and cleanliness of areas
Crew Member
McDonald's
North Baltimore, OH
03.2011 - 06.2013
- Assisted other team members to achieve goals, collaborating to complete orders
- Prepared products following restaurant, health, and safety standards and procedures
- Addressed guest needs, questions, or concerns to create optimum experience onboard; became familiar with products to answer questions and make suggestions
Education
High School Diploma -
North Baltimore High School
North Baltimore, OHSkills
- Team development
- Profit optimization
- Administrative experience
- Cost management
- Leadership
- Inventory control
- Recruitment
- Business development
- Employee scheduling
- Multi-tasking efficiency
- Operations management
- Deadline orientation
- Food safety and preparation
- Strategic planning
Certification
Serv Safe Food License (Exp. 2027)
Timeline
Restaurant General Manager
Taco Bell Corporate
06.2023 - Current
Managing Partner
KBP Foods/ KFC
02.2022 - 10.2022
General Manager
Inspire Brands/ Arby's
10.2019 - 02.2022
General Manager
Holowicki Enterprise/McDonald's
12.2016 - 10.2019
Shift Manager
Holowicki Enterprises/McDonald's
03.2014 - 12.2016
Crew Member
McDonald's
03.2011 - 06.2013
High School Diploma -
North Baltimore High School