Chad Smothermon
Chandler,Arizona
Summary
Operations Manager with a proven track record of enhancing operational efficiency, customer satisfaction, and safety protocols. Successfully led teams of 60+ employees, achieving an increase in productivity, and implemented strategic logistics solutions that helped improved delivery times by completing sorts more proficiently to get the trucks complete and on the road sooner. I have reduced costs and errors, while increasing reliability and profitability and ready to bring these skills to a new challenge.
Overview
13
13
years of professional experience
Work History
Supervisor
UPS
10.2024 - Current
- Supervise package handlers and trains, develops, and holds workgroups responsible for safety, production and attendance. Sets and maintains high standards for account productivity, accuracy, customer service, organization, communication, cooperation, and safety. Provide innovative and effective leadership and cultivates a functional working relationship with all levels of personnel throughout the organization.
Ground Operations Manager
FedEx
11.2019 - 01.2024
- Responsible for overseeing the hiring, termination, coaching, training, recognition, and rewards processes. Manages performance evaluations, disciplinary actions, addresses employee concerns, and ensures staff productivity.
- Plans, directs, organizes, staffs, and controls daily operations. Assigns and manages employees to ensure the safe and efficient sorting of packages within the facility, aiming to minimize operational costs and maximize quality. Analyzes operational performance through direct observation, report interpretation, and collaboration with team members.
- Responsible for training new employees on job duties and performance expectations, ensuring compliance with procedures and training requirements. Demonstrates flexibility and a sense of urgency while leading and engaging employees in a positive and professional manner.
Ground PT Operations Mgr.
FedEx
11.2017 - 11.2019
- Same as OPS manager description above, the only difference was PHX was a manual sort, and Chandler was an auto sort facility in a PT role versus FT schedule.
Trainer FedEx Ground
FedEx
11.2015 - 11.2017
- Perform on job training for new and current teammates. Proficiency in multiple processes with the ability to train required processes. Identify inability to learn tasks and present materials in multiple ways to help employees understand. Perform work safely and in accordance with company standards and safety regulations. Report unsafe conditions or accidents to the appropriate person. Develop training programs and backup to Training/Safety Coordinator.
Package Handler
FedEx Ground
06.2012 - 11.2015
Education
Mesa Community College
Mesa, AZundefined
Santiago Community College
Orange, CA01.2011
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Riverside Community College
Norco, CA01.2009
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Service excellence
Timeline
Supervisor
UPS
10.2024 - Current
Ground Operations Manager
FedEx
11.2019 - 01.2024
Ground PT Operations Mgr.
FedEx
11.2017 - 11.2019
Trainer FedEx Ground
FedEx
11.2015 - 11.2017
Package Handler
FedEx Ground
06.2012 - 11.2015
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Santiago Community College
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Riverside Community College
Mesa Community College