Chad Stork
J&F Hometown Repair
Bonanza,OR
1
Certification
2027
years of professional experience
Dynamic Fixed Operations Manager with a proven track record at J&F Hometown Repair, enhancing service quality through process improvements and effective team leadership. Skilled in customer service and time management, I successfully trained staff and streamlined operations, resulting in increased productivity and client satisfaction.
Work History
Fixed Ops Manager
3 Years 4 Months- Oversaw daily operations to ensure efficient workflow and productivity.
- Developed and implemented process improvements to enhance service quality.
- Trained and mentored team members on best practices and operational standards.
- Handled all warranty claims, created daily work schedules, and managing employees daily to stay on task
Service Advisor
- Provided exceptional customer service, addressing inquiries and resolving concerns efficiently.
- Analyzed customer needs to recommend appropriate services and products.
- Coordinated service appointments, ensuring timely communication with clients and technicians.
- Maintained accurate records of customer interactions and service history in management systems.
Service Advisor
- Assisted in training new staff on service procedures and company policies.
- Streamlined service processes, enhancing workflow efficiency and reducing wait times.
- Developed strong relationships with clients, fostering loyalty and repeat business opportunities.
- Collaborated with technicians to ensure quality assurance on all completed services.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Education
High School Diploma
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Relationship building
Shift scheduling
Certification
Parts advisor master certified 2020
Service advisor certied 2022
Timeline
Fixed Ops Manager
J&F Hometown Repair
05.2023 - CurrentRead More
Service Advisor
Lithia Chrysler Jeep Dodge RAM
2019 - 2023Read More
Service Advisor
Lithia Ford Of Klamath Falls
2015 - 2019Read More
Klamath Union High School
High School Diploma
Read More