Keith McDonald
Abilene,TX
Summary
Dynamic management professional with over 25 years of experience in the equipment industry, dedicated to leveraging extensive expertise in product support management to enhance operational efficiency. Proven ability to oversee customer service operations and resolve complex technical issues, ensuring high levels of customer satisfaction. Strong analytical skills combined with effective team leadership foster a collaborative environment that drives continuous improvement in support processes. Committed to cultivating positive team dynamics and delivering exceptional results in fast-paced settings.
Overview
28
28
years of professional experience
Work History
Parts Manager/Fixed Ops Manager
Mercedes Benz of Abilene
Abilene, TX
02.2025 - 02.2026
- Achieved successful establishment of a new parts department. Drove improvements in parts and service departments to optimize performance.
- Configured accounts and acquired essential products to support operations of new store.
Product Manager-Product Support
Yellowhouse Machinery Co
Abilene, TX
02.2025 - 03.2023
- Designed, built and integrated the new systems sent from Corporate to the Dealership.
- Purchased and designed Service Vehicles.
- Traveled all 7 Texas locations and 4 Oklahoma Locations.
WorkSight Technology Manager
Yellowhouse Machinery Company
Abilene, TX
01.2018 - 03.2023
- Led the development of machine monitoring and control departments to enhance operational efficiency. Oversaw the design and acquisition of IGC vehicles to support departmental objectives.
- Visited all seven Texas locations and four Oklahoma locations to ensure compliance with company standards.
Service Manager, South Texas Division
Yellowhouse Machinery Company
Abilene, TX
03.2014 - 01.2018
- Oversaw operations across three service departments. Coordinated travel logistics for Abilene, Midland, and San Angelo.
- Facilitated staff training and mentorship programs to enhance skills and promote ongoing professional growth.
- Engaged with customers to assess service requirements and present tailored solutions.
- Recruited, trained, and supervised service staff to achieve business objectives.
Asst. Prod Support Manager
Yellowhouse Machinery Company
Abilene, TX
03.2010 - 05.2014
- Directed management of six Texas parts and service departments to enhance operational efficiency.
- Achieved successful openings of two new locations. Established purchasing accounts to enhance procurement efficiency.
- Coordinated logistics and planning for the successful move of two sites to improve organizational footprint.
- Oversaw travel operations across Amarillo, Lubbock, Abilene, Midland, San Angelo, and Wichita Falls. Managed route planning to optimize travel efficiency and minimize delays. Coordinated with stakeholders to align travel objectives with project timelines.
- Developed training programs to improve staff capabilities and service delivery standards.
Service Manager
Yellowhouse Machinery Company
Abilene, TX
05.2007 - 05.2010
- Supervised service department, coordinating tasks and resources to optimize performance in shop and field settings.
- Monitored and evaluated team performance to uphold service standards and operational protocols.
- Trained and mentored staff, fostering a culture of continuous improvement and professional development.
- Evaluated service metrics to uncover trends and propose strategic adjustments for enhanced performance.
Service Technician
Yellowhouse Machinery Company
Abilene, TX
11.2003 - 05.2007
- Performed comprehensive diagnostics and repairs on heavy equipment to support operational efficiency.
- Conducted thorough inspections on vehicles, identifying potential issues before they escalated into costly repairs.
Service Technician
Keystone Equipment
Sand Springs, OK
01.2000 - 10.2003
- Performed comprehensive diagnostics and repairs on heavy equipment to support operational efficiency.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Yard Controller, Service Technician
Aim Equipment
Tulsa, OK
01.1998 - 01.2000
- Coordinated the tracking and handling of equipment entering and exiting the facility.
- Supported customer operations by efficiently managing loading and unloading of rental equipment.
- Managed maintenance and repair processes for heavy equipment and rental tools, enhancing reliability and performance.
Education
No Degree - Automotive Repair
N.E. Area Vocational School
Pryor, OK05-1990
No Degree - Vehical Repair
Ford Asset Program
Okmulgee, OKNo Degree - Special Purpose Vehicle Mechanic
US. Air Force
Oxnard, CA05-1996
No Degree - Equipment Repair And Management
John Deere University
Abilene, TXNo Degree - Certified Parts Manager
Mercedes-Benz
Abilene, TXSkills
- Service excellence
- Effective team leadership
- Effective problem resolution
- Excellent communication
- Responsive to evolving challenges
- Decision-making
- Employee training and development
- KPI monitoring
- Employee supervision
- Safety and compliance inspections
- Office 365 integration
- Excel proficiency
Timeline
Parts Manager/Fixed Ops Manager
Mercedes Benz of Abilene
02.2025 - 02.2026
Product Manager-Product Support
Yellowhouse Machinery Co
02.2025 - 03.2023
WorkSight Technology Manager
Yellowhouse Machinery Company
01.2018 - 03.2023
Service Manager, South Texas Division
Yellowhouse Machinery Company
03.2014 - 01.2018
Asst. Prod Support Manager
Yellowhouse Machinery Company
03.2010 - 05.2014
Service Manager
Yellowhouse Machinery Company
05.2007 - 05.2010
Service Technician
Yellowhouse Machinery Company
11.2003 - 05.2007
Service Technician
Keystone Equipment
01.2000 - 10.2003
Yard Controller, Service Technician
Aim Equipment
01.1998 - 01.2000
No Degree - Automotive Repair
N.E. Area Vocational School
No Degree - Vehical Repair
Ford Asset Program
No Degree - Special Purpose Vehicle Mechanic
US. Air Force
No Degree - Equipment Repair And Management
John Deere University
No Degree - Certified Parts Manager
Mercedes-Benz
Training and Abilities
- All the Yellowhouse positions, required the learning and institution of all Safety, MSHA, OSHA and DOT regulations.
- Hire new staff and train current staff.
- Along with IFTA, IRC Registrations, ELD's, maintaining records and all documentation.
- Filed all IFTA documentation and mileage reports.
- Filed all New Mexico Heavy Haul tax and reports.
- Maintained, filed and performed the title work on the apportioned registration on the service vehicles.
- Purchased and distributed Haul Permits.
- Service vehicle tracking and logging data.
- JDLink Equipment tracking and data control.
- Navman Vehicle tracking and data control.
Ability Summary
Able to function in all areas and faucets of Support, Fixed Operations, H.R. and Safety, MSHA, OSHA and DOT regulations.
Additional Information
- Trained MSHA instructor.
- CPR Certification.
- Capstone Level Technician