MaryAlice Rogers
Baton Rouge
Summary
Results-driven Parts Manager with expertise in inventory management and service excellence. Proven track record in optimizing workflows and enhancing communication between teams to boost customer satisfaction.
Overview
10
10
years of professional experience
Work History
Parts Manager
Gerry Lane Automotive
Baton Rouge, LA
11.2023 - Current
- Managed parts inventory and ensured accurate stock levels to meet customer demand.
- Developed efficient ordering processes, reducing lead times for parts procurement.
- Trained and mentored staff on inventory management systems and best practices.
- Coordinated with suppliers to negotiate pricing and maintain quality standards.
- Collaborated with service teams to enhance communication regarding parts availability and usage.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
Parts Counter Sales Person
Gerry Lane Automotive
Baton Rouge, LA
05.2017 - Current
- Managed inventory levels and ensured timely restocking of parts to meet customer demands.
- Provided exceptional customer service by assisting clients with product inquiries and order placements.
- Utilized point-of-sale systems for processing transactions accurately and efficiently.
- Trained new staff on procedures, inventory management, and customer service best practices.
- Analyzed sales data to identify trends, optimizing stock levels based on demand forecasts.
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
Acting Service Manager
Gerry Lane Automotive
Baton Rouge, LA
03.2025 - 12.2026
- Oversaw daily operations of service department, ensuring efficient workflow and customer satisfaction.
- Implemented process improvements to enhance service delivery and reduce turnaround times.
- Managed inventory of automotive parts, optimizing stock levels for operational efficiency.
- Collaborated with sales team to align service offerings with customer needs and market demands.
- Analyzed service metrics to identify trends and inform strategic decisions for operational enhancements.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
- Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.
- Established a culture of continuous improvement within the service department by regularly soliciting feedback from staff members regarding potential areas for process enhancement or cost reduction measures.
- Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
Education
Associate of Science - Nursing
University of Mobile
Mobile, AL05-2008
Skills
- Invoice processing
- Service excellence
- Inventory management
- Ordering parts
- Customer relations
Timeline
Acting Service Manager
Gerry Lane Automotive
03.2025 - 12.2026
Parts Manager
Gerry Lane Automotive
11.2023 - Current
Parts Counter Sales Person
Gerry Lane Automotive
05.2017 - Current
Associate of Science - Nursing
University of Mobile