Chad Struffert
Lead account manager
Ramona,CA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
27
27
years of professional experience
Work History
Lead Account Manager
ProTec Building Services
San Marcos, United States
01.2016 - Current
- Managed 40-50 accounts at a time.
- Managed 2 managers and 20 technicians.
- Addressed problems with accounting, billing and technicians to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Contributed to annual revenue goals by selling new services.
- Verified completed projects met approved time, quality and cost estimates.
- Surveyed sites to determine material needs and accurately manage inventories and budgets.
- Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
- Collaborated with contractors, architects, engineers and public agencies to complete projects within timeline limitations and budget constraints.
- Oversaw employee attendance records.
- Led weekly production and operations contractor meetings, facilitating stronger communication and helping to resolve critical issues.
- Provided safety kits to construction personnel, fully complying with job site safety protocols.
- Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Employee engagement.
Building Engineer
CityMark Development
San Diego, CA
02.2013 - 12.2015
- Performed preventive maintenance and corrective repair to maintain buildings, industrial systems, equipment and grounds.
- Liaised with vendor to coordinate quarterly fire alarm testing and maintenance.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Manage property, paint, drywall, electrical, plumbing, coordinate contractors, inspect plumbing leaks, order supplies and parts, write reports, change light bulbs and replace ballast.
Delivery Driver
Markstein Beverage Company
San Marcos, CA
10.2007 - 09.2012
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Wrapped pallets in shrink wrap prior to loading.
Education
GED -
Escondido High School
Escondido, CASkills
- Trade requirements
- Forecasting abilities
- Account management
- Team Training
- Relationship building and management
- Operations
- Problem Solving
- Safety-First Mentality
- Project Management
- Facilities Maintenance
- Superior Work Ethic
- Team Player
Timeline
Lead Account Manager
ProTec Building Services
01.2016 - Current
Building Engineer
CityMark Development
02.2013 - 12.2015
Delivery Driver
Markstein Beverage Company
10.2007 - 09.2012
GED -
Escondido High School