Chad Swan
Layton,Utah
Summary
Quality Assurance Director with a passion for building quality from the beginning. Lead QA transformations and align project initiatives with software industry best practices. Optimize automation testing efforts and foster collaboration across roles. Accelerate time-to-market and cultivate a culture of continuous improvement in quality.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Director Of Quality Assurance
LTK
01.2022 - Current
- Leading quality assurance initiatives, driving process optimization and team development while fostering a culture of excellence, ensuring the delivery of high-quality products and services
- Spearheading the development and execution of QA strategies, providing leadership and expertise in quality assurance and testing
- Managing and training QA staff, monitoring activities, and ensuring the proper usage of tools and techniques to identify areas for improvement
- Acting as a primary point of contact for various teams, driving improvements in automated testing within release pipelines and utilizing agile methodologies
- Aligning innovative QA initiatives with SDLC, DevOps, and CD/CI best practices, leading QA transformation and test optimization efforts
- Fostering a singular work culture, exceeding KPI targets and serving as a subject matter expert, mentoring and training staff
Quality Assurance & Performance Director
NTT DATA Services
01.2021 - 01.2022
- Company Overview: (Contract)
- Spearheaded quality assurance and assisted in DevOps transformations, driving automation, optimizing processes, and fostering a culture of continuous improvement to ensure top-tier product and service delivery
- Successfully led the transition of QA engineers to automated testing, incorporating quality gates into DevOps release pipelines and reduced overall testing time
- Mentored and coached QA Managers, while overseeing training and development for QA staff, ensuring continuous learning and skills improvement
- Spearheaded strategic quality and DevOps initiatives, transitioning manual processes to high-performing automated test frameworks and release pipelines
- Served as an escalation point for project quality issues, proactively resolving defects and ensuring top product and service deliverables alongside product and project leaders
- (Contract)
Release Manager / DevOps Lead
TSPi
01.2020 - 01.2021
- Company Overview: (Contract)
- Championed DevOps adoption across teams, driving process optimization and knowledge-sharing to achieve efficient and secure software delivery leveraging SAFe methodologies and processes
- Led DevOps initiatives, streamlining project pipelines and establishing quality gates using test automation
- Developed resources and utilized maturity models to enhance teams’ understanding and assessment of project DevOps capabilities and task tracking
- Conducted workshops and collaborated with stakeholders to implement DevOps best practices, ensuring efficient and secure development and testing processes
- (Contract)
Senior QA SDET Manager
DCP Midstream
01.2016 - 01.2020
- Drove quality assurance excellence by implementing robust processes, establishing clear metrics, and fostering collaboration, resulting in accelerated delivery of high-quality code and a proactive approach to issue resolution
- Defined, implemented, and matured QA processes, testing strategies, and quality gates within DevOps, ensuring high-quality code delivery
- Built and maintained quality KPIs, creating dashboards to track metrics and provide actionable feedback to development teams
- Collaborated effectively with Product Owners and Scrum Masters to accelerate quality code delivery within sprint cycles
- Developed a proactive support model to swiftly address outages and defects
Senior Quality Assurance Manager
Clean Energy Collective
01.2015 - 01.2016
- Led a successful transition to Agile / Scrum, establishing robust testing practices and data-driven insights to optimize project delivery and enhance team performance
- Successfully transitioned teams from Waterfall to Agile/Scrum development practices
- Created quality KPI dashboards to enhance scrum team current performance and current and future decision-making
- Implemented quality planning, monitoring, execution, and reporting, while incorporating risk-based testing and metrics for continuous improvement
Software QA Manager & SDET Engineer
FamilySearch
01.2005 - 01.2015
- Led QA teams to enhance software quality and reliability through agile methodologies, CI/CD implementation, test automation, and proactive risk mitigation, resulting in increased release frequency and improved user experience
- Improved team communication and releases utilizing Agile methodologies
- Increased code deployment to daily releases by implementing CI/CD
- Increased service reliability using application alerting and monitoring tools
- Increased software quality by identifying and minimizing risks
- Built Selenium/Java framework and created page object models for test automation efforts
- Developed and maintained automated scripts for mobile and web application testing using Selenium / WebDriver and Cloud Testing Frameworks (SauceLabs.com)
Software QA Engineer / Product Manager
Franklin Covey
01.1999 - 01.2003
- Ensured software quality through comprehensive testing, collaborated with development teams to resolve defects, and managed the development of handheld software products for both consumer and educational purposes
- Designed and executed test plans to ensure software quality and functionality across various platforms
- Collaborated with development teams to identify and resolve defects throughout the development lifecycle
- Managed Franklin Covey’s Palm OS and Windows CE handheld software products
- Created handheld software products for college students’ grades and assignment tracking
- Developed comprehensive test plans, strategies and scripts to ensure quality of software applications.
- Analyzed requirements documents and identified areas for further testing.
- Performed functional, system, integration, regression and user acceptance tests on various software applications.
Logistics Management Specialist
United States Air Force
01.1992 - 01.1996
- Logistics coordinator for Army (Fort Lewis) and Air Force (McCord)
Education
Bachelor's degree - Social Work
University of Phoenix
01.2007
Skills
- Quality Management
- Product Testing
- Staff Supervision
- Lean Methodologies
- Training and Development
- Performance Metrics
- Analyze test results
- Root Cause Analysis
Certification
- Certified SAFe 5 DevOps Practitioner - Scaled Agile, Inc.
- Certified SAFe 5 Practitioner - Scaled Agile, Inc.
- ISTQB Foundation Certification (12-CTFL-01939-SUA)
- Test Manager Certification (16-CTAL-0739)
- Product Management - Pragmatic Institute
- Scrum Master Certified (SMC) - Agile Alliance
- Effective Management - Manager Tools
Timeline
Director Of Quality Assurance
LTK
01.2022 - Current
Quality Assurance & Performance Director
NTT DATA Services
01.2021 - 01.2022
Release Manager / DevOps Lead
TSPi
01.2020 - 01.2021
Senior QA SDET Manager
DCP Midstream
01.2016 - 01.2020
Senior Quality Assurance Manager
Clean Energy Collective
01.2015 - 01.2016
Software QA Manager & SDET Engineer
FamilySearch
01.2005 - 01.2015
Software QA Engineer / Product Manager
Franklin Covey
01.1999 - 01.2003
Logistics Management Specialist
United States Air Force
01.1992 - 01.1996
- Certified SAFe 5 DevOps Practitioner - Scaled Agile, Inc.
- Certified SAFe 5 Practitioner - Scaled Agile, Inc.
- ISTQB Foundation Certification (12-CTFL-01939-SUA)
- Test Manager Certification (16-CTAL-0739)
- Product Management - Pragmatic Institute
- Scrum Master Certified (SMC) - Agile Alliance
- Effective Management - Manager Tools
Bachelor's degree - Social Work
University of Phoenix
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