John Arthur
Hanover,PA
Summary
Seasoned Director of Quality Assurance and Software Quality Engineer with a proven track record at Smerf, enhancing QA operations and customer satisfaction through innovative quality management and problem-solving skills. Expert in ISO standards and Six Sigma principles, significantly reducing validation times and customer complaints. Demonstrates exceptional leadership in high-stakes environments, ensuring continuous improvement and adherence to deadlines.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director of Quality Assurance
Smerf
04.2022 - 08.2024
- Oversaw QA operational activities such as sampling, inspection and line monitoring, verifying compliance with prescribed fault rates and tolerance goals.
- Authored documentation for internal use by QA personnel, setting guidelines for review activities and reporting requirements.
- Directed quality assurance teams, shortened validation turnaround times and reduced customer complaints.
- Interfaced directly with high-level executives within client companies, addressing concerns and correcting perceived faults to maintain smooth customer relationships.
- Drafted internal QA policies on factors such as design controls, product realization activities, validation techniques and more.
Software Quality Engineer
SAFT America
09.2008 - 12.2018
- Developed and executed QA test cases, scripts and procedures for automated software maintenance.
- Resolved technical issues and forecasted troubleshooting complications during software trials.
- Collaborated with QA analysts to establish, meet and maintain quality assurance thresholds based on best-practice tools.
- Designed, executed and maintained automated test scripts for in-project deployment.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
Education
Master of Science - Computer Science
Towson University
Baltimore, MDBachelor of Science - Molecular Biology
Towson University
Baltimore, MDSkills
- ISO standards
- Quality management
- Six sigma principles
- Quality assurance
- Continuous improvement strategies
- Quality inspection
- Problem-solving
- Deadline adherence
- Problem-solving abilities
Certification
ASQ Certified Software Quality Engineer
Military
31C Single Channel Radio Operator
91A Combat Medic
Airborne Qualified
18E Special Operations Communications Sergeant
18D Special Operations Medical Sergeant
Military Free-Fall (HALO)
Timeline
Director of Quality Assurance
Smerf
04.2022 - 08.2024
Software Quality Engineer
SAFT America
09.2008 - 12.2018
Master of Science - Computer Science
Towson University
Bachelor of Science - Molecular Biology
Towson University