Determined and responsible Assistant Manager with more than 6 years of success boosting efficiency and streamlining procedures. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success.
Overview
22
22
years of professional experience
Work History
Relief Manager
Big 5 Sporting Goods
09.2023 - Current
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Proactively addressed potential safety hazards, maintaining a secure environment for both employees and customers.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Monitored employee performance regularly, providing constructive feedback to support ongoing professional development.
Managed cash handling procedures accurately, reducing discrepancies and safeguarding company assets.
Acted as a liaison between store management and staff, ensuring seamless communication of important information at all times.
Self Employed (Driver)
Lyft
03.2016 - Current
Maintained professional and friendly demeanor during rides to uphold company reputation.
Followed all relevant traffic laws and safety regulations.
Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
Answered, scheduled, and responded to reservation calls at specific times and locations.
Kept detailed mileage and fuel reports to track overall fuel costs.
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Sales Associate
Ammo Depot
06.2021 - 01.2022
Provided positive assistance in purchasing firearms and ammo with a quick and smooth transaction with knowledge of all required documents.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Monitored customers for signs of security concerns and escalated issues to management.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Assistant Store Manager
Tractor Supply
04.2020 - 04.2021
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Walked through store areas every Monday to identify and proactively resolve issues negatively impacting operations.
Oversaw receiving deliveries worth over $500 weekly through efficient coordination of daily operations.
Freight team leader.
Sales Consultant
Gridley Country Ford
05.2019 - 02.2020
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Established clients via phone, email and cold calling adding 10% growth.
Sales
Floor And Decor
11.2018 - 03.2019
Displayed merchandise by arranging in appealing and orderly way to boost sales.
Performed stocking and informed management of low inventory quickly.
Helped customers manage large purchases by collecting items from shelves and storage locations.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Approached browsing customers to initiate conversations to determine buying preferences.
Ranked number 2 in store store for highest sales.
Project Consultant
Cobex Construction Group
05.2018 - 10.2018
Interviewed clients to determine remodeling needs, budget and financing needs.
Provided multiple financing options Fitting the client's needs.
Constructed contracts, costs and scopes of work for every client.
Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
Project Consultant
Sears Home Services
11.2017 - 05.2018
Same as above.
Project Consultant
Quality First Home Improvement Inc.nnin
11.2016 - 09.2017
Same as above.
Lead Window Installer/Service/Measure Tech/Trainer
Bell Brothers Heating and Air Conditioning
02.2015 - 10.2016
Operated power tools with safety precautions and protective personal equipment.
Completed job documentation and conveyed final report to field technician.
Detailed features of product to consumer with usage demonstration.
Prepared job site for set up and tear down with appropriate supplies and materials.
Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
Performed cut downs with electrical modifications.
Occasional final measure to order windows.
Lead
Cache Valley Electric Co.
06.2012 - 10.2014
Completed new connects, reconnects, disconnects and service changes for commercial customers.
Read blueprints and schematics to correctly place equipment.
Worked closely with network administrators and server engineers to deliver quality service.
Set up networks and computers for business and residential customers.
Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
Audited low voltage, spreadsheets and device owners for Verizon data centers across the country.
Part of the team That built Alaska's first internet network.
Successfully migrated 3,00 circuits.
HVAC Install/Service/Maintenance Tech
Wise Energy Solutions
10.2007 - 02.2010
Increased longevity of HVAC systems by performing preventive maintenance.
Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
Optimized performance by balancing systems and calibrating controls.
Completed circuits by connecting systems to sources of refrigerant, fuel or water, testing all connections for integrity.
Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
Retail Operations Manager
Toys R Us
03.2002 - 05.2007
Liaised with store manager to set up visually appealing layout for store merchandise.
Conducted inventory analysis to determine optimal stock levels.
Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
Exceeded revenue goals on consistent basis, resulting in commendation from management.
Planned, directed, coordinated and assigned manpower to efficiently meet daily production requirements and goals.
Trained mangers to store SOP's and payroll That were new to the district.
Top warranty sales of 100 per month on average.
Education
56 units all transferable to Sac State - Accounting/Computer Science
Sierra College
Rocklin, CA
2007
Skills
Sales
Inventory Control
Store Management
Product and Service Sales
Staff Supervision
Goals and Performance
Lead prospecting
Service Agreements
Sales Closing
Policies and Procedures
Timeline
Relief Manager
Big 5 Sporting Goods
09.2023 - Current
Sales Associate
Ammo Depot
06.2021 - 01.2022
Assistant Store Manager
Tractor Supply
04.2020 - 04.2021
Sales Consultant
Gridley Country Ford
05.2019 - 02.2020
Sales
Floor And Decor
11.2018 - 03.2019
Project Consultant
Cobex Construction Group
05.2018 - 10.2018
Project Consultant
Sears Home Services
11.2017 - 05.2018
Project Consultant
Quality First Home Improvement Inc.nnin
11.2016 - 09.2017
Self Employed (Driver)
Lyft
03.2016 - Current
Lead Window Installer/Service/Measure Tech/Trainer
Bell Brothers Heating and Air Conditioning
02.2015 - 10.2016
Lead
Cache Valley Electric Co.
06.2012 - 10.2014
HVAC Install/Service/Maintenance Tech
Wise Energy Solutions
10.2007 - 02.2010
Retail Operations Manager
Toys R Us
03.2002 - 05.2007
56 units all transferable to Sac State - Accounting/Computer Science