Chad Ullman
Newton,WI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
39
39
years of professional experience
Work History
Owner
Figure This Collectibles
08.2000 - Current
- Managed day-to-day business operations.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Factory Worker
Dayco Eastman
09.1998 - 08.2000
- Maintained organized work area by cleaning and removing hazards.
- Consistently met or exceeded personal productivity goals set forth by management, driving overall team success.
- Used equipment properly to avoid workplace hazards or injuries.
- Adapted to changing production schedules and priorities, demonstrating flexibility and a strong work ethic in meeting company objectives.
- Participated in regular safety meetings to stay updated on best practices and identify areas for improvement within the facility.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
Factory Worker
Imperial Eastman
02.1997 - 09.1998
- Maintained organized work area by cleaning and removing hazards.
- Consistently met or exceeded personal productivity goals set forth by management, driving overall team success.
- Adapted to changing production schedules and priorities, demonstrating flexibility and a strong work ethic in meeting company objectives.
- Used equipment properly to avoid workplace hazards or injuries.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Made sure that products were produced on time and are of good quality.
Owner/ Operator Family Daycare
Treasured Memories Family Daycare
12.1992 - 02.1997
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Co-owner of family childcare center that was run out of our home. Cared for approximately 15 children throughout the day and ran 24 hours during the final months of our business.
Manager
Blockbuster Video
07.1991 - 12.1992
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Defined clear targets and objectives and communicated to other team members.
- Maximized performance by monitoring daily activities and mentoring team members.
General Manager
Margenau Drug Stores, Inc
07.1985 - 06.1992
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Developed and implemented strategies to increase sales and profitability.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
GED -
Lakeshore Technical College
Cleveland, WISkills
- Relationship Building
- Supplier Monitoring
- Inventory Control
- Business Growth Initiatives
- Quality Assurance
Timeline
Owner
Figure This Collectibles
08.2000 - Current
Factory Worker
Dayco Eastman
09.1998 - 08.2000
Factory Worker
Imperial Eastman
02.1997 - 09.1998
Owner/ Operator Family Daycare
Treasured Memories Family Daycare
12.1992 - 02.1997
Manager
Blockbuster Video
07.1991 - 12.1992
General Manager
Margenau Drug Stores, Inc
07.1985 - 06.1992
GED -
Lakeshore Technical College