Chad Underwood

• Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
• Guided aircraft into and out of parking positions using hand signals.
• Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
• Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.

• Assisted customers by answering questions and responding to inquiries.
• Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
• Consistently met performance metrics by setting personal goals and seeking feedback from supervisors for continuous improvement.

Professional customer care agent with Frontier Airlines. Assisted with booking passenger reservations.