CHAD WELLS
TAMPA,FL
Summary
Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment. Ambitious Customer Service Manager experienced with managing complex projects and driving productivity improvement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
ASSISTANT SERVICE MANAGER
BILL CURRIE FORD
Tampa, FL
09.2012 - 05.2013
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Cross-trained and backed up other customer service managers.
- Adhered to all confidentiality requirements at all times.
- Met all customer call guidelines including service levels, handle time and productivity.
- Solved unresolved customer issues.
SERVICE DRIVE MANAGER
PRECISION KIA OF WESLEY CHAPEL
Wesley Chapel, FL
06.2010 - 10.2012
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Cross-trained and backed up other customer service managers.
- Adhered to all confidentiality requirements at all times.
- Met all customer call guidelines including service levels, handle time and productivity.
- Solved unresolved customer issues.
- Promptly responded to inquiries and requests from prospective customers.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Strong leader of customer support staff.
- Scheduled staff shifts to cover peaks and lulls in customer inquiries.
- Trained staff on operating procedures and company services.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
High School Diploma - AUTO MECHANICS/BUSINESS MANAGEMENT
ARMWOOD SENIOR HIGH SCHOOL
Seffner, FL1999
Skills
- Exceptional interpersonal communication
- Effective problem solver
- Effective workflow management
- Adherence to high customer service standards
- Customer-focused
- Exceptional telephone etiquette
- Diagnostics knowledge
- Certified Auto Repair Technician
- Exhaust systems
- Fuel ignition repair
- Air conditioning systems
Certification
PARTS MANAGEMENT CERTIFIED WITH TOYOTA,CHEVROLET,BUICK,GMC,KIA AND HONDA
SERVICE MANAGEMENT CERTIFIED WITH FORD,KIA,HONDA,CHEVROLET,GMC,BUICK
SERVICE MANAGEMENT CERTIFIED WITH FORD,KIA,HONDA,CHEVROLET,GMC,BUICK
Timeline
ASSISTANT SERVICE MANAGER
BILL CURRIE FORD
09.2012 - 05.2013
SERVICE DRIVE MANAGER
PRECISION KIA OF WESLEY CHAPEL
06.2010 - 10.2012
High School Diploma - AUTO MECHANICS/BUSINESS MANAGEMENT
ARMWOOD SENIOR HIGH SCHOOL