Summary
Overview
Work History
Education
Skills
Timeline
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Chad Whitney

Summary

Experienced with coordinating and managing dispatch operations. Utilizes strong organizational skills and strategic planning to streamline processes and enhance efficiency. Track record of effective communication and problem-solving, ensuring timely and reliable service delivery.

Overview

32
32
years of professional experience

Work History

Dispatch Manager

Ernst Concrete
05.2020 - Current
  • Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
  • Directed dispatching, routing, and tracking of 100 fleet vehicles
  • Improved dispatch efficiency by implementing new scheduling and routing strategies.
  • Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
  • Optimized resource allocation to minimize costs while maintaining high service levels.
  • Increased on-time deliveries through meticulous route planning and continuous monitoring of driver performance.

Dispatcher

Ernst Concrete
08.2016 - 05.2020
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Provided customers with information on products and services.

Truck Driver- Hauler

Ernst Concrete
10.2013 - 08.2016
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.

Aviation Ordnanceman

Navy
07.1993 - 11.2001
  • Worked closely with crew members in intense, quickly changing and dangerous environments.
  • Maintained high levels of readiness by participating in regular training exercises simulating real-world combat scenarios involving aviation ordnance usage.
  • Received, inspected, packaged, stored, handled and processed weapon shipments.
  • Increased accuracy in munitions tracking by maintaining detailed records of all ordnance received, stored, issued, and expended.

Education

High School Diploma -

Victor Central Schools
Victor, NY
06-1993

Skills

  • Customer communication
  • Route planning expertise
  • Fleet dispatching
  • Decision-making
  • Customer service
  • Effective communications
  • Critical thinking
  • Route planning and adjustment
  • Data entry
  • Dispatch recordkeeping
  • Routing orders
  • Quick thinking
  • Excellent communication
  • Clear communication
  • Problem-solving
  • Reliability

Timeline

Dispatch Manager

Ernst Concrete
05.2020 - Current

Dispatcher

Ernst Concrete
08.2016 - 05.2020

Truck Driver- Hauler

Ernst Concrete
10.2013 - 08.2016

Aviation Ordnanceman

Navy
07.1993 - 11.2001

High School Diploma -

Victor Central Schools

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Chad Whitney