Chad Williams

Pilot PC-12 Second in Command

• Performed duties to ensure customer safety and comfort
• Planned and filed daily flight plans
• Increased flight safety by consistently performing thorough pre-flight inspections and addressing potential issues
• Performed comprehensive checklists prior to takeoff to reduce possible safety issues
• Enhanced overall flight experience for passengers through clear communication, attentive service, and smooth aircraft handling techniques.
• Reviewed aeronautical charts and used navigational instruments during each flight and maintained strong knowledge of government and company regulations
• Worked effectively in fast-paced environments
• Learned and adapted quickly to new technology and software applications
• Troubleshot in-flight mechanical and operational issues and restored functionality
• Coordinated with FAA air traffic controllers in safely and smoothly navigating airspace
• Demonstrated exceptional teamwork abilities through collaboration with fellow pilots, maintenance personnel, and other aviation professionals in providing seamless service for passengers and efficient flight operations

• Promoted to Operations Supervisor from entry level Line Service Technician within 6 months of employment

• Oversaw and participated in services accommodating 120 arriving/departing private aircraft daily(Including but not limited to interacting with high profile clientele; securing and transporting multi-million dollar aircraft; providing necessary light maintenance)
  
• Utilized Microsoft programs (Word, Excel, and Powerpoint) to compose daily and monthly reports
• Developed a training program for recent hires and existing employees (averaging 105 employees) implementing new company safety standards
• Taught and designed training classes
• Scheduled staff according to estimated volume fluctuations
• Arranged requested services for VIP customers/passengers
• Anticipated customer needs to exceed expectations
• Conducted employee evaluations
• Disciplined workforce to minimize loss of production (i.e. attendance)
• Performed work within secured Airport Operations Area requiring 10 year background check
• Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
• Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly
• Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations

• Oversaw that tasks assigned to the team were completed in an appropriate and timely manner and assisted where needed
• Resolved situations requiring attention of management to reach agreement between both customer and employee regularly
• Checked in freight shipments and processed returns
• Counted the store safe and ensured that the store was in ready condition for next work day and secured over night
• Negotiated product pricing with wholesale customers while keeping store profit above given range
• Received and processed phone and internet orders
• Provided detailed instructions or access to proper information to customers regarding vehicle repair
• Researched issues to obtain appropriate answers to customer inquiries.
• Attended to customer complaints and processed product return or replacement requests.
• Assisted customers in making informed purchase choices and selecting products.
• Managed returns process efficiently by adhering to store policies while ensuring customer satisfaction in all cases of merchandise exchange or refund requests.

• Arranged planogram according to given instructions
• Operated forklift to load customers’ vehicles and restock shelves
• Assisted cashiers in processing customer purchases
• Unloaded pallets and stocked shelves within time limit given per shipment
• Relieved busy departments when tasks were completed that were assigned to my department