Chad W. Koper
Oxon Hill,Maryland
Summary
Detail-oriented professional with proven skills in scheduling management, project coordination, and client relations. Committed to optimizing business operations and enhancing office efficiency.
Overview
32
32
years of professional experience
Work History
Administrative Assistant III
CAPITAL ONE
McLean, VA
01.2025 - Current
- Managed all scheduling needs, expense reporting, and travel arrangements for assigned executives.
- Providing administrative services to Retail Bank VP and full team organization. Expertise including the following streams of revenue: Channel & Operations - Future of Bank Services; Bank Voice; Effortless Experiences; Special Retail Projects; Market Strategy; ATM & Bank Operations; Complaints; AI & Caf Expansion Commercial Real Estate.
- Adapted quickly to Capital One environment, leveraging administrative expertise to fulfill requests and manage schedule changes, optimizing business operations.
- Supported daily operational needs to enhance office efficiency with the current Retail Bank administrative team along with staff working below my four assigned associates.
- Collaborated with administrative assistants to address requests and queries from staff and senior managers, fostering effective communication across teams.
- Networked daily with service lines to gain insight into Capital One with all service lines of the Capital One business to grow my knowledge of the company and build my brand into one of reliability, consistency, accuracy, integrated and pro-active.
US Tax Quality Associate / Senior Executive Assistant
ERNST AND YOUNG LLP (EY)
McLean, VA
05.2002 - 11.2024
- Supported US Tax Quality Team, internal self-audit function monitoring EY staff, including partners/principals, for compliance with EY policy and federally mandated tax-advice and tax-service requirements.
- Managed scheduling, expense reports, and travel arrangements for assigned executives.
- Provided senior executive assistant support to partners/principals/executive directors across Assurance, Human Capital, Healthcare, Biotech, and Not-for-Profit groups.
- Earned repeat requests from executives for executive assistant coverage due to professionalism and strong performance.
- Managed multiple office demands in a fast-paced environment, ensuring smooth operations and timely responses to urgent requests and schedule changes.
- Partnered with executive assistants and senior administrative assistants to address requests and questions from senior managers and client service teams.
- Supported confidential ASQ client survey data entry for marketing, capturing and organizing client feedback on the EY team and partner interactions during engagements.
Executive Assistant
ANDERSEN LLP
Vienna, VA
11.2000 - 05.2002
- Supported partners/principals with calendar coordination and daily schedule management.
- Managed inbox communications by prioritizing, drafting, and responding to messages to ensure timely information flow.
- Kept partners on schedule for client meetings through fast response and sound judgment.
- Monitored incoming email and responded in a timely manner.
- Coordinated executive travel arrangements within policy requirements.
- Arranged business travel from booking through return while following travel guidelines.
- Prepared reports, presentations, agendas, minutes, and other executive documents.
- Prepared board meeting agendas and shared support materials ahead of sessions.
- Facilitated communication between senior management and staff to enhance collaboration and information sharing.
- Supported preparation of contracts, invoices, purchase orders, and daily business paperwork.
- Tracked expenses against budget requirements.
- Protected confidential company information and supported smooth business operations.
- Maintained accurate customer and financial records.
- Created filing systems for quick information retrieval.
- Used word processing tools to draft proposals, letters, and memos.
- Responded promptly to questions about products and services.
- Helped develop office administration policies and procedures.
- Handled catering needs for organization events.
- Completed paperwork accurately before submission for approval.
- Updated customer records in database systems to track leads, interactions, and sales opportunities.
- Followed accounting and bookkeeping procedures to support audits.
- Prepared business development charts to visualize opportunities and client activity for strategic decision-making.
- Screened executive calls to identify priority clients and filter spam.
- Gained administrative experience through various tasks at EY LLP. at EY LLP in May 2002.
- Gained administrative experience through various tasks at EY LLP. at EY LLP in May 2002.
Customer Service Clerk/Administrative Assistant Intern
AUTOMATED GRAPHICS SYSTEMS
White Plains, MD
01.2000 - 11.2000
- Assisted customers with inquiries and product information effectively.
- Processed customer orders efficiently with attention to detail. and maintained accurate inventory records daily.
- Managed customer complaints with professionalism and empathy.
- Addressed incoming customer inquiries and provided effective solutions, contributing to improved customer satisfaction ratings.
- Resolved customer complaints in a timely manner.
- Advised customers on product selections based on individual requirements and preferences to enhance their purchasing decisions.
- Managed client billing processes to ensure accuracy and timely invoicing, including design deadlines for commercially printed publications and product delivery.
- Supported Shasho Consulting P.A. Commercial Real Estate, largest client, serving greater Southern Maryland area with commercial real estate needs and expansion.
- Built administrative skills for the first time in career using MS Office Suite, including Word, Excel, PowerPoint, Outlook, and Internet Explorer.
- Collaborated with team members to enhance service efficiency.
- Coordinated shipping logistics to ensure timely deliveries.
- Trained new staff on customer service protocols and procedures.
- Monitored product returns and exchanges to maintain satisfaction standards.
Store Manager
SIR SPEEDY DC VERMONT AVENUE NW
Washington, DC
01.1999 - 12.1999
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Oversaw inventory management and coordinated stock replenishment.
- Monitored financial performance through daily sales reports and expense tracking, coordinated with suppliers on terms and product quality, managed opening and closing tasks, handled cash transactions, and conducted inventory counts to minimize loss.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Adjusted staff schedules to improve coverage during peak hours and resolved customer complaints quickly.
- Created promotional displays that attracted customers and increased sales.
- Supported the largest in-house client at Lincoln Property Company, Vermont Avenue NW, DC, serving as primary POC for commercial real estate print needs.
- Supported pricing discussions and anticipated future printing needs for the Lincoln Property Company business development team in Rosslyn/Arlington, VA.
Contract Pricing /Senior Relationship Manager
ALPHAGRAPHICS #341
Wilmington, NC
08.1994 - 01.1999
- Managed billing processes, tracked invoices, and coordinated daily order deliveries as primary contact for purchasing agent at NHRMC, representing business at board meetings, negotiating contract pricing renewals, and engaging with local businesses at charity foundation meetings.
- Built and maintained strong client relationships, leading to improved service satisfaction and retention.
- Managed account portfolios, ensuring alignment with client needs.
- Developed strategic plans for client engagement and retention initiatives.
- Negotiated service contract terms with customers to maximize profitability for the bank while addressing client needs.
- Conducted regular meetings to assess client feedback and service quality.
- Facilitated communication between departments to streamline operations.
- Collaborated with sales teams to create tailored solutions for clients.
- Analyzed market trends to identify new business opportunities for clients.
- Analyzed customer data to identify areas of risk and potential opportunities for growth.
- Cultivated relationships with customers by participating in meetings on site and at client locations.
- Resolved customer inquiries and complaints promptly and efficiently.
- Reviewed financial statements, credit reports, and other relevant documents in order to assess creditworthiness.
- Oversaw daily operations of a locally owned business with co-owners Chuck Stone and Dave Andrus.
Education
Bachelor of Arts Degree - Radio, Television, Film; Speech Communication
UNIVERSITY OF MARYLAND COLLEGE PARK
College Park, MD08-1993
Associate of Arts Degree -
UNIVERSITY OF SOUTHERN MARYLAND (FORMERLY CHARLES COUNTY COMMUNITY COLLEGE)
La Plata, MD05-1991
Skills
- Scheduling management
- Project management
- Expense management
- Data management
- Document filing and document preparation
- Data entry and organization
- Microsoft Office Suite proficiency
- Spreadsheet management
- Calendar management
- Confidential communication skills
- Client relations
- Office support
- Executive management support
- Confidential communication skills
- Quality assurance
- Process improvement
- Information gathering
- Supplier coordination
- Team collaboration
- Detail-oriented communication
- Time management
- Business administration
- Multi-line phone proficiency
- Business administration
- Financial administrative support
- Information gathering
- Supplier coordination
Timeline
Administrative Assistant III
CAPITAL ONE
01.2025 - Current
US Tax Quality Associate / Senior Executive Assistant
ERNST AND YOUNG LLP (EY)
05.2002 - 11.2024
Executive Assistant
ANDERSEN LLP
11.2000 - 05.2002
Customer Service Clerk/Administrative Assistant Intern
AUTOMATED GRAPHICS SYSTEMS
01.2000 - 11.2000
Store Manager
SIR SPEEDY DC VERMONT AVENUE NW
01.1999 - 12.1999
Contract Pricing /Senior Relationship Manager
ALPHAGRAPHICS #341
08.1994 - 01.1999
Bachelor of Arts Degree - Radio, Television, Film; Speech Communication
UNIVERSITY OF MARYLAND COLLEGE PARK
Associate of Arts Degree -
UNIVERSITY OF SOUTHERN MARYLAND (FORMERLY CHARLES COUNTY COMMUNITY COLLEGE)