Chadam Brown
Wonderland Tire Company
Scottville,MI
1
Certification
21
years of professional experience
Dynamic and results-driven professional with extensive experience as a Branch Manager at Mccardel Culligan. Proven expertise in project management and employee training, enhancing operational efficiency and team performance. Adept at equipment maintenance and problem-solving, consistently delivering high-quality service and ensuring compliance with industry standards.
Work History
Service Manager
4 Months- Directed daily service operations, ensuring rental equipment readiness and timely customer support.
- Coordinated maintenance schedules to reduce downtime and improve fleet availability.
- Supervised service staff, setting priorities for repairs, inspections, and turnaround tasks.
- Resolved customer concerns regarding equipment condition, delivery, and rental returns.
- Tracked repair orders and service records to maintain accurate operational documentation.
- Implemented workflow improvements that streamlined equipment processing and service bay efficiency.
- Monitored inventory levels for parts and consumables, supporting uninterrupted maintenance activity.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.
- Streamlined warranty claim processes, enhancing customer satisfaction by ensuring timely resolution of service issues.
Store Manager
5 Years 4 Months- Assigned tasks to appropriate personnel based on their skill level and availability.
- Provided guidance and advice on best practices related to scheduling initiatives.
- Ensured compliance with established policies and procedures related to scheduling activities.
- Analyzed resource requirements for each project and identified potential conflicts or delays.
Maintenance Technician
10 Months- Maintained building systems, completing preventive repairs for HVAC, plumbing, electrical, and mechanical equipment.
- Inspected facilities regularly, identifying safety hazards and correcting issues to support code compliance.
- Responded to work orders, troubleshooting equipment failures and restoring operations quickly.
- Coordinated with custodial staff to support clean, functional learning environments across campus buildings.
- Documented maintenance activities, tracking parts usage, service needs, and recurring repair issues.
- Performed grounds and exterior maintenance, including landscaping, snow removal, and seasonal upkeep.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Branch Manager
13 Years- Monitored financial performance of the branch on a monthly basis.
- Conducted regular performance reviews for all employees in the branch.
- Maintained accurate documentation of installation activities.
- Assisted in training other technicians on best practices for installation procedures.
- Assisted other technicians with complex installations when necessary.
- Configured system settings for optimal performance and usability.
- Provided accurate information about products, prices and services.
- Conducted inventories on a regular basis to track stock levels.
- Assisted customers with product selection, sizing and styling.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Maintained up-to-date knowledge of store merchandise and policies.
- Helped customers find specific products, answered questions, and offered product advice.
- Inspected equipment for proper operation and safety hazards prior to use.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Conducted preventive maintenance on a variety of machines and systems.
- Provided training on the safe usage of equipment when needed.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Assisted with installation projects at both residential and commercial sites.
- Communicated with vendors regarding supply orders and delivery timelines.
- Provided technical support to customers over the phone and in person.
- Maintained accurate records of service calls, repairs, and parts used.
- Installed new systems according to manufacturer specifications.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Calibrated instruments to maintain accuracy within specified tolerances.
Journeyman Plumber
3 Years- Performed maintenance on water heaters and other equipment such as toilets, sinks, showers, garbage disposals, sump pumps, and septic tanks.
- Connected new appliances such as dishwashers and ice makers to existing water lines.
- Assembled complex components that require soldering techniques or threading pipes together using special tools.
- Ordered parts needed for repairs from suppliers when necessary.
- Replaced worn or broken fixtures with new ones.
- Ensured compliance with all applicable laws and regulations related to plumbing work.
- Documented progress of jobs throughout the day by completing daily timesheets.
- Installed and maintained plumbing systems to meet customer requirements.
- Cut openings in walls to access existing plumbing lines for repair or replacement.
Education
Associate in Biblical Study - Biblical Studies
- Basic Study
Skills
Employee training and development
Project management
Equipment maintenance
Scheduling compliance
Problem solving
Dependability
Operations management
Team leadership
Supply chain management
Multitasking and organization
Customer service
Affiliations
- I am hard working independent person who enjoys fishing, gardening and cooking from scratch. i enjoy spending time with friends and family
Certification
- TIA certified in commercial tire services
- 2 year degree in biblical studies
Timeline
Service Manager
Grand Rental
06.2026 - CurrentRead More
Maintenance Technician
Ludington Area School District
08.2025 - 06.2026Read More
Store Manager
Wonderland Tire Company
06.2021 - CurrentRead More
Branch Manager
Mccardel Culligan
05.2008 - 05.2021Read More
Journeyman Plumber
Comfort Systems USA
05.2005 - 05.2008Read More
Traverse City Central High School
from Basic Study
Read More
International School of Ministry
Associate in Biblical Study from Biblical Studies
Read More
Education and Training
other,other