Chad Engelke
Manager
Hernando,MS
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
8
8
years of professional experience
Work History
PROCESS ASSISTANT
Amazon MEM3
Horn Lake, MS
12.2023 - Current
- Learned AM functions to prepare to further my career with Amazon
- Responsible for AA accountability, area organization, rate tracking, coaching Associates, tracking TOT/inferred and idle time, completing STU's, Audits, and Frequent Fliers
- Took ownership of my work area, and completed many InstaCleans, in order to increase safety and productivity
- Engaged with AAs to create a rapport, and build trust, striving to be the world's best employer, and to be a better leader.
- Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
- Learned to use several programs like FCLM, Durable, Alps, Monopoly, SOS Planner, FC portal, Inbound Flow Control, Rodeo and many more
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
LEARNING AMB. /PROCESS GUIDE
Amazon MEM3
Horn Lake, MS
03.2022 - 12.2023
- V-RETS lead ambassador on a launch team to CHA1 in December 2022
- 100+ hours of experience training as a PG
- Trained in all V-RETS processes (Pick,Pack,Stow, Etc.)
- Trusted by leadership in indirect roles to get all tasks accomplished efficiently
- Assist in training new associates on processes and procedures
- Problem Solving inbound and outbound return totes, rebin carts, ILS pallets
- Implemented process improvements for increased productivity and cost savings.
SUPERVISER
TopRx
Bartlett, TN
08.2021 - 03.2022
- Oversaw and filled the need of creating training documents for all sections of the warehouse.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Coordinated shipping and quality control
SHIFT LEAD
Domino's
Horn Lake, MS
04.2016 - 12.2019
- Main key holder for opening and closing the store.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Collaborated with management to develop strategies for improving overall store operations.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Education
High School Diploma -
Lake Cormorant High School
Lake Cormorant, MS05.2018
Skills
- Time management
- Customer Relations
- Operational Standards
- Public Speaking
- Training Materials and Documentation
- Communication
- Conflict management
- Safety Management
- Attendance Tracking
- Assignment Delegation
- Management Support
Affiliations
- Volunteer work through Calvary Baptist Church
- Volunteer work through MEM3
- MEM3 Families @ Amazon
- Youtuber and Twitch Streamer (#ReaperTheDadGaming)
Timeline
PROCESS ASSISTANT
Amazon MEM3
12.2023 - Current
LEARNING AMB. /PROCESS GUIDE
Amazon MEM3
03.2022 - 12.2023
SUPERVISER
TopRx
08.2021 - 03.2022
SHIFT LEAD
Domino's
04.2016 - 12.2019
High School Diploma -
Lake Cormorant High School