Chaelene Cruz
Vallejo,CA
Summary
Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities.
Overview
11
11
years of professional experience
Work History
Customer Service Lead
Zephyr Express
Benicia, USA
06.2018 - Current
- Initially hired as a temp. Hired to oversee busy order desk, worked hard to train in every position resulting in promotion to lead of the customer service department.
- Receive consistent stellar reviews by supervisor and upper management for entire duration of employment.
- Commended by current and new winery clientele for outstanding, timely and accurate resolutions.
- Utilize root cause analysis to support teammates and customers alike.
- Improved and streamlined customer service procedures while improving overall errors.
- Maintained internal relationships resulting in successful communication.
- Train new hires and department cross training.
- Process and edit new orders, returns, new client set up, claims and billing.
- Make Inventory adjustments and research variances.
Timekeeper
Chevron Richmond Refinery
Richmond, USA
09.2014 - 08.2017
- Accurate and efficient data entry of hours worked and equipment usage for several contracting partners.
- Balanced, reconciled, and dispersed weekly compiled data spreadsheet reports.
- Input new hire and equipment information while maintaining active/inactive employees and equipment database.
- Maintained filing system and other various office administrative tasks.
- Trained new hires.
Timeline
Customer Service Lead
Zephyr Express
06.2018 - Current
Timekeeper
Chevron Richmond Refinery
09.2014 - 08.2017