Chahrazed Hadjidj
Evesham
Summary
A motivated Staffing Specialist with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and a great initiative looking for Branch Manager Position.
Overview
18
18
years of professional experience
Work History
Territory Manager
People Ready
Trenton
04.2021 - Current
- Oversee day-to-day operations of the branch and assist with hands-on processes as needed.
- Hire, Manage, train and coach team of branch staff
- Work with employees to set performance goals, expectations, and professional development plans.
- Empower the team to reach their full potential. Hold them accountable to branch success by positively leading the way.
- Execute branch sales strategy by sourcing and qualifying new leads, developing our workforce solutions, pricing and closing orders.
- Manage and grow existing customer accounts by closing additional up-sell and cross-sell opportunities. Maintain consistent communication.
- Continuously seek ways to streamline processes for operational efficiency and excellence
- Retain and expand existing customer accounts.
- Actively search for new opportunities within the market, follow up, support and close prospective opportunities
- Handle Complaints, settle disputes, resolve grievances, Negotiate and diffuse conflicts
- Oversee recruiting efforts to ensure that we have a qualified pool of talent to meet current needs.
- Manage branch profit and loss (P&L)
- Ensure workers are appropriately dispatched to job sites, customer orders are serviced and filled, and payouts are timely processed.
- Create a culture of safety by conducting site visits, meeting with customers and temporary job seekers.
- Positively take actions to Contribute to a safer workplace to the workers.
- Manage orders compensation claims
Assistant Branch Manager
People Ready
New Brunswick / Kearny
10.2019 - 04.2021
- Participated in on boarding of new workers
- Frequently Oriented New Hires and Employees
- Handled daily dispatch by connecting the right worker with the right job based on the worker’s qualifications and the Job’s Requirements.
- Daily and constant interaction with customers and Workers
- Input and entered Data in the system. Updated customers and Employees’ database to ensure all information is up to date and accurate.
- Maintained flow of applicants and new hires
- Prepared Customer’s Proposal, Generated quotes and followed up when needed
- Daily bump calling routine with new and existing customers.
- Reviewed work orders and ensured all orders are properly filled and completed.
- Processed Payroll from completed Job Tickets. Closed the week and Finalized order before invoicing.
- Solved daily problems and Recommended solutions for various situations.
- Responsible of Branch account Receivable and Collection. Submitted credit requests when necessary.
Hospitality Operation Specialist
People Ready
Lodi
07.2018 - 10.2019
- Handling all hospitality orders throughout the market
- Posted jobs, interviewed to hire the right person for the job.
- Ran background checks on potential employee
- Established, built and maintained a strong relationship with the Hospitality customers
- Called existing customers to generate repeat sales and ensure customer satisfaction
- Drove temporary workers to and from job sites as needed
- Performed site visits and met with customers to drive more sales, extend the business
- Maintained working knowledge of company’s policies and procedures
- Identified and resolved issues in the branch
- Completed site inspections to ensure safety guidelines are being followed.
- Maintained the field workers’ personnel and office records including payroll.
Market Recruiting Coordinator/ Job Staffing Specialist
People Ready
Lodi
06.2011 - 07.2018
- Attracted applicants by placing job advertisements, using newsgroups and job sites
- Established recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs
- Interviewed applicants on consistent set of qualifications.
- Evaluated applicants by comparing job requirements and applicant qualifications.
- Determined applicant requirements by studying job description and job qualifications.
- Recruited and assisted new applicants with the employment process, answered questions. Interviewed and qualified potential temporary employees for eligibility to work.
- Built applicant sources by researching and contacting community services, colleges, and internet sites
- Handled the dispatch by preparing work tickets, distributed safety equipment, selected employees for job assignments, and directed them to the job site location.
- Drove temporary workers to and from job sites as needed
- Assisted customers with processing orders, document preparation. Quoting and negotiation rates.
- Made collection calls to customers and processed credit card payments, invoicing and collection activities
- Utilized computer technology to handle high call volumes.
- Worked with account manager to ensure proper customer service is being delivered, close out or open call records
- Compiled reports on overall customer satisfaction.
Administrative Assistant
FCC Environmental
Bayonne
07.2010 - 06.2011
- Developed and implemented sales and customer service which resulted in increased company efficiency and productivity.
- Answered incoming calls, took down and dispatched orders
- Assisted customers by answering questions and problem solving
- Opened and Closed service orders
- Opened and closed hard cards and prepared daily and weekly reports
- Handled accounting and payroll
- Worked with Uptime, Word, Excel and Outlook
- Prepared and mailed invoices
- Input data into the system and performed general office duties such as filing, copying and faxing.
Customer Service Representative
Labor Ready
Hackensack
03.2008 - 07.2010
- Frequently handled cold-calling and appointment setting. And general telemarketing
- Called existing customers to generate repeat sales
- Recruited and assisted new applicants with the employment process, answered questions. Interviewed and qualified potential temporary employees for eligibility to work.
- Handled the dispatch by preparing work tickets, distributed safety equipment, selected employees for job assignments, and directed them to the job site location.
- Drove temporary workers to and from job sites as needed
- Assisted in worker payout and processed payroll from completed work tickets. Invoicing and Collection activities
- Input and maintained follow-up on accounts receivable. Processed credit applications and set credit limits.
- Made collection calls to customers.
- Assisted in worker payout and processed payroll from completed work tickets.
- Performed site visits, conducted safety meetings and filed injury claims.
- Maintained working knowledge of company’s policies and procedures
- Identified and resolved issues in the branch
Education
National Retail Federation Certificate - Customer Service and Sales
Customer Service Skills Center
Jersey City, NJCertification in Computer Science - Computer Science, trouble shooting and maintenance
Enterprise Nationale des Corps Gras
Algiers, AlgeriaBachelor - Finance and Economy
Faculte d’Alger
Skills
- Sales Growth
- Customer Service
- Administrative Support
- Staffing
- HR Service
- Creative Problem Solving
- Communication Skills
- Organizational Skills
- Attention to Detail
- Employee Training
- Data Archiving
- Grammar
- Internet Research
- Microsoft Word
- Microsoft Outlook
- SalesForce
- Scheduling
- Service Orientation
- Phone Skills
- Recruiting
- Dispatch
- A/R Operations
- Interviewing Skills
- People Skills
- Supports Diversity
- Results Driven
- Professionalism
References
Available upon request
Languages
Bilingual English and French
Keywords
- Customer Relation
- Problem Solving
- Management Skills
- Type 85WPM
- Reception
- Client Relations
- Executive Assistance
- Microsoft Office
- Data Entry
- Expense Report
- Internet Research
- Microsoft Office Suite
- MS Project
- Payroll
- Reporting
- Scheduling
- Calendaring
- Business Analysis
- Documentation
- Research
- Human Resources
- Project Management
- Travel Arrangements
Timeline
Territory Manager
People Ready
04.2021 - Current
Assistant Branch Manager
People Ready
10.2019 - 04.2021
Hospitality Operation Specialist
People Ready
07.2018 - 10.2019
Market Recruiting Coordinator/ Job Staffing Specialist
People Ready
06.2011 - 07.2018
Administrative Assistant
FCC Environmental
07.2010 - 06.2011
Customer Service Representative
Labor Ready
03.2008 - 07.2010
National Retail Federation Certificate - Customer Service and Sales
Customer Service Skills Center
Certification in Computer Science - Computer Science, trouble shooting and maintenance
Enterprise Nationale des Corps Gras
Bachelor - Finance and Economy
Faculte d’Alger