Chailin Zamora-Portillo

Satisfying every customer who comes in with great customer service. Doing weekly inventory counts and replenishment. Planning events and pulling more traction to the store. Handling any customer dissatisfaction and turning it into a positive experience.

• Engraving jewelry pieces for customers. Styled clients on layering or selling them their first items from the brand. Managing store independently (opening/closing, inventory, or online orders). Achieving daily sales goals. Merchandising bi-weekly to make it more appealing for every customer. Supporting brand events for influencers and clients.

• Opening for daily shipment, organizing it before the store opens with an associate. Supporting store operations by censoring and pushing out what we can, while also organizing the backroom with the new product. Executed floorsets with managers. Accomplishing any task given on day before shift ends.

• Doing weekly check-ins with upper management and exploring options on how to improve the store, make allocations as easy as possible, while also team check ins. Supervising store operations, conversion, gross sales of the week and helping to increase our sales goal. Handling upcoming shoes and organizing them in a quick manner. Keeping everything visually pleasing and up to standards. Doing store transfers, and seasonal stock management.

• Pushing out new merchandise and merchandising it a certain way to make it more eye driven. Maintaining department visuals. Assisted customers on register for cash handling, refunds, and informing about the credit card. Resolving any issues efficiently for team or customer.