Chaka Durham
Mesa,AZ
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Grainger
02.2021 - 04.2025
- Resolved customer complaints with empathy to boost loyalty and encourage repeat business.
- Facilitated customer service by efficiently managing inbound calls, chats, and emails.
- Assisted customers in product selection, ordering, billing, returns, exchanges, and technical support.
- Collaborated with team to craft effective practices ensuring consistent service delivery.
- Surpassed performance metrics regularly, achieving recognition as a top performer.
Customer Service Representative
Amerisave Mortgage
09.2020 - 02.2021
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
Auto Claims Adjuster
State Farm
11.2018 - 09.2020
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Streamlined the claims process by effectively coordinating with repair shops and rental car companies.
- Reduced fraudulent claims by conducting thorough investigations and collaborating with law enforcement agencies when necessary.
- Expedited claim settlements by maintaining open lines of communication with all parties involved, fostering trust, and ensuring a smooth process.
Custom Protection Officer
G4S Secure Solutions USA
09.2009 - 11.2018
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Monitored and reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Bachelor of Science - Psychology
Argosy University Online Division
Phoenix, AZ 10.2015
Associate of Science - Criminal Justice
Sanford Brown College-Wisconsin
South Milwaukee, WI11-2009
Skills
- Complaint resolution
- Information security
- Data entry and collection
- Product knowledge
- Prioritization and organization
- Rapport building
- Effective communication
- Attention to detail
- CRM system proficiency
- Problem-solving skills
- Clerical support
Accomplishments
- Awarded employee of the quarter twice for Phoenix, AZ with Grainger.
- Accomplished goal of coaching. Coached team members transferring to a new team with Grainger.
Certification
Arizona food handlers certification card
Languages
English
Full Professional
Timeline
Customer Service Representative
Grainger
02.2021 - 04.2025
Customer Service Representative
Amerisave Mortgage
09.2020 - 02.2021
Auto Claims Adjuster
State Farm
11.2018 - 09.2020
Custom Protection Officer
G4S Secure Solutions USA
09.2009 - 11.2018
Bachelor of Science - Psychology
Argosy University Online Division
Associate of Science - Criminal Justice
Sanford Brown College-Wisconsin
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