Chakara Dews
Mesquite,TX
Summary
Excellent communication and organizational skills, with proficiency in standard office software and attention to detail. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
4
4
years of professional experience
Work History
Data Entry Specialist
Bank of America
04.2022 - Current
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Utilized techniques for increasing data entry speed.
- Checked for accuracy by verifying data and records.
Customer Service Representative
MCI
Dallas, TX
01.2021 - 04.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
Document Processor
Citi
Irving, TX
04.2021 - 04.2022
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Identified areas of weakness and recommended or implemented process improvements.
- Conducted thorough quality checks on completed documents, maintaining an exceptional level of accuracy and attention to detail.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO12.2028
Skills
- Data accuracy
- Mail merging
- Workflow coordination
- Accuracy-focused
Timeline
Data Entry Specialist
Bank of America
04.2022 - Current
Document Processor
Citi
04.2021 - 04.2022
Customer Service Representative
MCI
01.2021 - 04.2024
Bachelor of Science - Business Administration
Colorado Technical University
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