Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chakila Caldwell

Jacksonville,FL

Summary

Dynamic Customer Service Representative with a proven track record at Concentrix, excelling in conflict resolution and active listening. Enhanced customer satisfaction through efficient inquiry resolution and technical support, while analyzing call metrics to drive performance improvements. Committed to fostering loyalty and repeat business through empathetic complaint resolution and streamlined processes.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Concentrix
Jacksonville
01.2020 - 11.2022
  • Resolved customer inquiries efficiently through multiple channels, enhancing satisfaction
  • Provided technical support for software products, ensuring accurate troubleshooting and timely resolution.
  • Documented customer interactions in CRM system, maintaining detailed records for follow-up actions.
  • Collaborated with team members to streamline processes, improving response times and service quality.
  • Analyzed call metrics to identify trends, leading initiatives to improve performance outcomes.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Pace Academy

Skills

  • Customer service
  • Active listening
  • Call center experience
  • Conflict resolution
  • Scheduling

Timeline

Customer Service Representative

Concentrix
01.2020 - 11.2022

High School Diploma -

Pace Academy
Chakila Caldwell