Chakong Lee
Saint Paul,Minnesota
Summary
Attentive social service specialist with background providing professional observation, assessment and individualized services. Superb at implementing skills to boost the quality of support and promote positive interactions within team or with clients. Focused on delivering and propelling seamless care through consultation with caregivers and families.
Overview
6
6
years of professional experience
Work History
Veterans Service Representative
Department Of Veterans Affairs
05.2023 - Current
- Assist veterans and dependents in preparing forms and documents to present claims for benefits.
- Review and request medical records, military personnel records and service verification records to determine eligibility status.
- Analyze claims to determine percentage of disability, permanent and total disability and entitlement to compensation.
- Compose correspondence letters to explain current status of applications and request additional documentation.
Mental Health Technician
Regions Hospital
08.2019 - 05.2023
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
Support Service Counselor
Thomas Allen Inc.
06.2018 - 08.2019
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Worked closely with families to support clients in their recovery process and strengthen relationships among family members.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
Education
Bachelor of Science - Family Social Science
05.2019
Associate of Arts - Liberal Arts
12.2016
Skills
- Claims Processing
- Benefits Administration
- Staff education and training
- Administration and management
- Documentation proficiency
- Interdisciplinary Collaboration
Languages
Hmong
Native or Bilingual
Military
WI Army National Guard - Green Bay, WI (August 2007 - August 2015)
- Military Occupational Specialty/MOS: Infantry
- Honorable discharge at the rank - Specialist/E-4
- Deployment: Iraq 2009 - 2010 (Operation Enduring Freedom)
Timeline
Veterans Service Representative - Department Of Veterans Affairs
05.2023 - Current
Mental Health Technician - Regions Hospital
08.2019 - 05.2023
Support Service Counselor - Thomas Allen Inc.
06.2018 - 08.2019
University of Minnesota - Twin Cities - Bachelor of Science, Family Social Science
Milwaukee Area Technical College - Associate of Arts, Liberal Arts
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