Chalawrence Joseph
Summary
Highly motivated and driven individual seeking new challenges to further grow and excel. Known for a strong work ethic, adaptability, and exceptional interpersonal skills that foster positive relationships with colleagues and clients. Demonstrated ability to work efficiently and independently, consistently delivering high-quality results. Quick to grasp new concepts and acquire new skills, making me a valuable asset to any team.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Matherne's Supermarket
05.2022 - Current
- Delivers exceptional customer service by responding to inquiries and offering informed product recommendations
- Processes transactions accurately using the POS system, ensuring timely order completion
- Maintains a clean and safe work environment, adhering to safety protocols during deliveries
- Resolves customer complaints efficiently, maintaining a professional demeanor
- Manages incoming calls, addressing customer issues and facilitating resolutions
- Identifies opportunities for upselling and cross-selling to enhance sales performance
- Utilizes extensive product knowledge to guide customers toward optimal purchasing decisions
- Guarantees issue resolution, providing follow-up to ensure customer satisfaction
- Collaborates with team members to improve service delivery and customer experience
- Mentored junior team members and managed employee relationships.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Lab Technician
Lowery & Associates
09.2024 - 10.2024
- Wear appropriate personal protective equipment, such as lab coats, gloves, and eye protection
- Used time management and adaptability skills to prioritize and run multiple tests.
- Participated in training and courses to refine and improve upon industry knowledge.
- Demonstrate procedures and provide technical support to others
- Receive, label, and store samples for testing
- Know and follow safety rules and procedures, and ensure emergency equipment is accessible
- Utilized Laboratory Information Management Systems (LIMS) for tracking, documenting, and reporting laboratory activities.
- Implemented preventive measures against contamination of samples during testing procedures.
- Generated graphs and tables summarizing test results.
Operator intern
BASF
05.2024 - 08.2024
- Visual knowledge through line tracing, P&ID reading, and flow analysis
- Employed inquisitive reasoning to understand process operations
- Demonstrated strong collaboration skills with team members
- Prioritized safety and proper work techniques in all tasks
- Utilized problem-solving skills to troubleshoot operational issues
- Performed project work efficiently under high-pressure conditions
- Gathered information effectively to complete tasks with precision
- Adapted work procedures through quick comprehension of repair and modification needs
- Communicated clearly and effectively, both verbally and in writing
- Maintained a positive attitude while completing challenging and potentially hazardous tasks
- Obtain samples and assist laboratory staff with analysis and interpretation of results
- Wore proper PPE at all times
- Made daily rounds for field readings
- Conducted daily housekeeping inspections and maintain a clean plant at all times
- Responded quickly to any system or process disruptions while adhering to safety protocols.
Chemical Plant Technician
PSC Group
11.2023 - 04.2024
- Managed product handling and transportation to ensure efficient workflow
- Ensured full compliance with safety guidelines by adhering to personal protective equipment standards
- Monitored production processes and promptly addressed potential issues to maintain operational efficiency
- Coordinated team communication effectively, drawing on dispatcher skills to streamline operations
- Acquired proficiency in Microsoft Word and Excel for improved documentation and reporting
- Applied analytical reasoning to enhance process efficiency and operational performance
- Fostered a collaborative team environment, boosting overall productivity and cooperation
- Prioritized safety and correct operational techniques during all tasks to mitigate risks
- Resolved complex issues under demanding conditions, maintaining process integrity
- Coordinated chemical and material movement within the facility, managing schedules, assigning tasks, and ensuring adherence to safety protocols using computer systems for tracking
Warehouse Technician
FedEx
07.2023 - 09.2023
- Loaded and unloaded packages manually, utilizing proper lifting and handling techniques for efficient material movement
- Sorted packages according to size and weight, ensuring proper distribution and storage
- Maintained strict adherence to warehouse safety protocols, promptly reporting any concerns to management
- Scanned packages accurately, facilitating seamless tracking and inventory control
- Executed written and verbal directives from supervisors, contributing to the cohesive operation of the warehouse team
Education
Associate's Degree - Process Technology
ITI Technical College
Baton Rouge, LaHigh School Diploma -
Brusly High School
Brusly, LaSkills
OSHA Certified
CPR Certified
Troubleshooting
Problem Solving
Interpersonal Communication
Safety Compliance
Attention to Detail
Quality Control
Teamwork
Time Management
Process Monitoring
Product sales
Timeline
Lab Technician
Lowery & Associates
09.2024 - 10.2024
Operator intern
BASF
05.2024 - 08.2024
Chemical Plant Technician
PSC Group
11.2023 - 04.2024
Warehouse Technician
FedEx
07.2023 - 09.2023
Customer Service Representative
Matherne's Supermarket
05.2022 - Current
Associate's Degree - Process Technology
ITI Technical College
High School Diploma -
Brusly High School