Chalawrence Joseph
Summary
Highly motivated and driven individual seeking new challenges to further grow and excel. Known for a strong work ethic, adaptability, and exceptional interpersonal skills that foster positive relationships with colleagues and clients. Demonstrated ability to work efficiently and independently, consistently delivering high-quality results. Quick to grasp new concepts and acquire new skills, making me a valuable asset to any team.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Matherne's Supermarket
05.2022 - Current
- Delivers exceptional customer service by responding to inquiries and offering informed product recommendations
- Processes transactions accurately using the POS system, ensuring timely order completion
- Maintains a clean and safe work environment, adhering to safety protocols during deliveries
- Resolves customer complaints efficiently, maintaining a professional demeanor
- Manages incoming calls, addressing customer issues and facilitating resolutions
- Identifies opportunities for upselling and cross-selling to enhance sales performance
- Utilizes extensive product knowledge to guide customers toward optimal purchasing decisions
- Guarantees issue resolution, providing follow-up to ensure customer satisfaction
- Collaborates with team members to improve service delivery and customer experience
- Mentored junior team members and managed employee relationships.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Lab Technician
Lowery & Associates
09.2024 - 10.2024
- Wear appropriate personal protective equipment, such as lab coats, gloves, and eye protection
- Used time management and adaptability skills to prioritize and run multiple tests.
- Participated in training and courses to refine and improve upon industry knowledge.
- Demonstrate procedures and provide technical support to others
- Receive, label, and store samples for testing
- Know and follow safety rules and procedures, and ensure emergency equipment is accessible
- Utilized Laboratory Information Management Systems (LIMS) for tracking, documenting, and reporting laboratory activities.
- Implemented preventive measures against contamination of samples during testing procedures.
- Generated graphs and tables summarizing test results.
Operator intern
BASF
05.2024 - 08.2024
- Visual knowledge through line tracing, P&ID reading, and flow analysis
- Employed inquisitive reasoning to understand process operations
- Demonstrated strong collaboration skills with team members
- Prioritized safety and proper work techniques in all tasks
- Utilized problem-solving skills to troubleshoot operational issues
- Performed project work efficiently under high-pressure conditions
- Gathered information effectively to complete tasks with precision
- Adapted work procedures through quick comprehension of repair and modification needs
- Communicated clearly and effectively, both verbally and in writing
- Maintained a positive attitude while completing challenging and potentially hazardous tasks
- Obtain samples and assist laboratory staff with analysis and interpretation of results
- Wore proper PPE at all times
- Made daily rounds for field readings
- Conducted daily housekeeping inspections and maintain a clean plant at all times
- Responded quickly to any system or process disruptions while adhering to safety protocols.
Chemical Plant Technician
PSC Group
11.2023 - 04.2024
- Managed product handling and transportation to ensure efficient workflow
- Ensured full compliance with safety guidelines by adhering to personal protective equipment standards
- Monitored production processes and promptly addressed potential issues to maintain operational efficiency
- Coordinated team communication effectively, drawing on dispatcher skills to streamline operations
- Acquired proficiency in Microsoft Word and Excel for improved documentation and reporting
- Applied analytical reasoning to enhance process efficiency and operational performance
- Fostered a collaborative team environment, boosting overall productivity and cooperation
- Prioritized safety and correct operational techniques during all tasks to mitigate risks
- Resolved complex issues under demanding conditions, maintaining process integrity
- Coordinated chemical and material movement within the facility, managing schedules, assigning tasks, and ensuring adherence to safety protocols using computer systems for tracking
Warehouse Technician
FedEx
07.2023 - 09.2023
- Loaded and unloaded packages manually, utilizing proper lifting and handling techniques for efficient material movement
- Sorted packages according to size and weight, ensuring proper distribution and storage
- Maintained strict adherence to warehouse safety protocols, promptly reporting any concerns to management
- Scanned packages accurately, facilitating seamless tracking and inventory control
- Executed written and verbal directives from supervisors, contributing to the cohesive operation of the warehouse team
Education
Associate's Degree - Process Technology
ITI Technical College
Baton Rouge, LaHigh School Diploma -
Brusly High School
Brusly, LaSkills
OSHA Certified
Timeline
Lab Technician
Lowery & Associates
09.2024 - 10.2024
Operator intern
BASF
05.2024 - 08.2024
Chemical Plant Technician
PSC Group
11.2023 - 04.2024
Warehouse Technician
FedEx
07.2023 - 09.2023
Customer Service Representative
Matherne's Supermarket
05.2022 - Current
Associate's Degree - Process Technology
ITI Technical College
High School Diploma -
Brusly High School
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